Oath Services · 5 months ago
Residential Appliance Repair Technician (Rochester, NY)
Rochester, New York, United States
Full-time
Onsite
Entry, Mid Level
$40K/yr - $80K/yr
2+ years expOath Services is recruiting on behalf of ApplianceTec, a trusted leader in residential appliance repair since 2003. The role involves diagnosing, repairing, and maintaining major home appliances while delivering outstanding customer experiences.
Information Technology & Services
Responsibilities
Diagnose and troubleshoot issues with Whirlpool and GE appliances, including refrigerators, dishwashers, ovens, and laundry systems
Perform high-quality repairs and preventive maintenance to ensure customer satisfaction
Deliver exceptional customer service by clearly explaining repairs and addressing client concerns
Utilize tablets/laptops for service documentation, parts ordering, and repair management
Travel within the service area (Rochester to Utica, ~2-hour radius) using company-provided vehicles
Collaborate with a supportive team to uphold ApplianceTec’s commitment to excellence
Qualification
Required
2+ Years of Residential Appliance Repair Experience
EPA Universal Certification (preferred, required for sealed system repairs, training provided for Trainees)
Proficiency in diagnosing and repairing appliances using multimeters, schematics, and tools; knowledge of electrical, plumbing, and HVAC systems
Strong communication skills to explain repairs and manage client expectations, with a proven ability to handle frustrated customers
Ability to manage high call volumes, coordinate parts, and optimize routes
Willingness to learn Lake's processes, and new technologies (e.g., smart appliances)
Enthusiasm for team collaboration and community involvement (e.g., volunteering)
Valid driver's license, ability to pass background checks and drug screening
Preferred
Sealed system repair experience (e.g., compressors, evaporators)
Mentoring or supervisory experience (valued for Full-Line Technicians)
Familiarity with Whirlpool, Samsung, LG appliances and warranty work
Experience with tablet-based dispatching and remote operations
Benefits
Company-sponsored health insurance (bronze plan).
Paid time off (vacation and sick days).
401(k) with 3% employer match.
Company-provided vehicles, tools, and uniforms.
Robust Training Program: 2-month hands-on training with experienced technicians for new hires; streamlined onboarding for seasoned professionals. Support for EPA certification and advanced skills development.
Incentives: Referral bonuses ($1,500 for experienced hires, $500 for entry-level).
Supportive Culture: Join a family-oriented team with hands-on leadership from owner Jeff Miceli, who prioritizes technician well-being and efficient, localized routing for work-life balance.
Career Growth: Opportunities for advancement in a stable, expanding company committed to internal promotion.
Company
Oath Services
Oath Services is a consulting firm dedicated to empowering veteran-owned businesses and helping them achieve their full potential.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase