Lake of the Pines Association · 1 week ago
Administration Customer Service Representative
Lake of the Pines Association - Auburn, CA 95602
Full-time
Onsite
Entry Level
$18.80/hr - $21.16/hr
1+ years expLake of the Pines Homeowners Association (LOP) is accepting applications for the position of Administration II - Administration Customer Service Representative. The employee will work in the Association Office, providing excellent customer service to members, guests, and vendors while handling administrative tasks and clerical duties.
Non-profit Organization Management
Responsibilities
Greet customers and answer phones in a friendly and professional manner. Primary contact for membership, guests, contractors, vendors, etc., via telephone, in‑person and in the office. Handle routine matters and route other matters to appropriate personnel
Perform all amenities service requests using HOA software
Ability to effectively use the Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, and Teams) and Adobe Acrobat
Perform cash transactions in the course of customary duties utilizing Point of Sale software. Prepare appropriate documentation/track reports for all monetary transactions
Process all requests for gate access decals and/or identification cards including members, guests, contractors, and realtors, etc
Provide business office clerical assistance to management and staff as requested
Operate office machinery including postage machine, copy machine, computer, printer and multi‑line telephone. Coordinate service/repair calls for office equipment
Assist Committees, chartered clubs, and Food and Beverage Department in promoting special events
Keep the reception area neat. Ensure communication materials are current and fully stocked. Ensure the workroom and Admin copiers are stocked with paper daily. Update informational handouts
Sort and distribute all mail and packages received
Balance and close out the end-of-day Point of Sale system
Assist with office supply orders, reconcile expenses and forward for check approvals
Coordinate special printing orders (business cards, letterhead, envelopes, decals, stickers, etc.). Reconcile expenses and forward for check approvals
Assist in preparation of LOP News mailing labels and mailing
Perform duties with an ability to get along and work effectively with others
Perform duties with regular and predictable attendance
Qualification
Required
High school diploma or general education degree (GED) required
1-3 years' experience in an office environment required
Cash handling experience required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to operate a computer using a variety of software programs
Strong organizational skills, and the ability to handle sensitive assignments with tact, diplomacy and confidentiality
Ability to speak effectively before groups of customers or employees of an organization
Ability to demonstrate and apply positive interpersonal skills by communicating effectively, tactfully and with courtesy when engaging with members, co-workers, and management
Ability to de-escalate situations and/or enlist the support of the team lead/supervisor when appropriate
Ability to write routine correspondence
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute percentages
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to apply strong analytical skills to resolve issues encountered and apply sound reasoning and good judgment in all circumstances
Ability to deal with multiple tasks, changing priorities, frequent interruptions, and coordinate concurrent assignments efficiently and independently
Ability to type at a speed of 50 wpm from clear copy
Knowledge of correct English usage, spelling, grammar, and punctuation
Benefits
Excellent benefits including medical, dental, vision and life insurance
Vacation and sick leave
401k
Facility use privileges including golf, swimming pool, beaches, parks, tennis, and discounted meals
Company
Lake of the Pines Association
The Lake of the Pines Association is a nonprofit mutual benefit corporation that governs and manages the Lake of the Pines gated community through it's governing documents and within the confines of California's Davis Stirling Common Interest Act.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase