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Frost · 1 day ago

IT Business Analyst II

San Antonio, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Frost is a leading banking institution committed to providing exceptional services for over 150 years. As an IT Business Analyst II, you will support bank application users and technical staff, resolve complex system application problems, and provide training and guidance to team members.

Banking

Comp. & Benefits

Responsibilities

Research and resolve complex processing/production problems of application systems

Perform role in converting/enhancing processing systems by advising personnel on processing options

Develops solutions to business problems by analyzing existing systems, procedures and designing technical improvements

Offer leadership and guidance to business user in defining and documenting system needs or enhancements or functional requirements and corresponding business rules prior to design, development, and deployment

Advise and train user personnel on system capabilities, as well as procedures, forms completion, balancing and report interpretation

Assist in writing the more complex test scripts, overseeing the tests, and evaluating the results

Maintain effective communication between business users and Data Services staff through telephone calls, e-mails, meetings, and written communications

Answers telephone inquiries for information or problem-solving assistance

Cross-trains on unassigned application systems with other department staff

Supports the training of new staff in processes and procedures

Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Qualification

Technical application supportGathering requirementsDeveloping test plans/scriptsAnalytical reasoningCommunication skillsMulti-taskingTraining skillsTechnical experienceTeamworkSelf-starterLeadership