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Central Market · 1 day ago

Asst Service Mgr - Part-Time - Mont Belvieu Service

77520

Full-time, Part-time

Onsite

Mid Level

Central Market is a specialty grocery store that has grown to multiple locations across Texas since its inception in 1994. They are seeking a part-time Assistant Service Manager to lead the Central Checkout department while ensuring superior customer service and a team-oriented environment.

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Comp. & Benefits

Responsibilities

Role model Superior Customer Service

Listen and show sensitivity to Customers concerns and handle issues in a professional and effective manner

Assist in maintaining company sanitation standards

Monitor and manage potential shrink

Ensures Standard Operating Procedure compliance in the service department

Monitor, enforce and role model company dress-code standards

Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed

Monitor front-end activity to expedite Customer throughput by directing Customer traffic

Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.)

Provide ongoing communication with store staff and management regarding daily events and concerns that transpire

Listen and show sensitivity to Partners' concerns and handle issues in professional manner

Encourage and champion front-end selling activities

Recognize Partners and celebrate success

Convey appropriate sense of urgency in dealing with Partner and Customer issues

Oversee the ordering of products to ensure 100% in-stock conditions and inventory control

Qualification

Customer service excellenceCheckout proceduresLeadership abilityConflict resolution skillsCommunication skillsBasic math conceptsStress managementHEB systems proficiencyOrganizational skills

Required

Eighteen (18) years of age or older

Must have completed Regional Service training and approved by the Regional Merchant

Advanced understanding of checkout procedures

Demonstrated leadership ability

Demonstrated commitment to excellence in customer service

Exhibits high level of performance

Have the ability to speak or communicate effectively to co-workers, supervisors and customers

Demonstrates strong conflict resolution skills

Effective oral and written skills

Possesses understanding of basic math concepts

Possesses ability to make logical decisions

Ability to delegate, organize and plan effectively

Ability to handle stressful situations

Excellent customer service skills

Excellent communication and organization skills

Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment

Maintain sanitation standards throughout the work area

Ability to work a flexible schedule, including opening, closing, and weekend shifts

Maintain a high level of productivity and efficiency standards

Standing (for max. of 3hrs)

Lift and carry moderately heavy loads

Bend, reach, squat, push and pull

Preferred

Proficiency on HEB systems preferred

Company

Central Market

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We are really into food! With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, we make it our mission to help you experience food in a whole new way.

Founded in 1994