Merchants National Bank · 1 day ago
Customer Service Representative 1
LONDON, London, OH, US
Full-time
Onsite
Entry Level
2+ years expMerchants National Bank is seeking a Customer Service Representative 1 to enhance customer relationships and provide exceptional service. The role involves opening new accounts, maintaining cash drawers, and supporting branch operations to achieve customer satisfaction and business growth.
BankingFinancial Services
Responsibilities
Open new accounts and grow existing customer relationships by cross-selling or referring the bank’s products and services
Provide exceptional customer service to customers in person or by phone, assisting with all bank products and services
Collaborate with branch management to maintain a customer-focused environment and contribute ideas to drive business growth and achieve customer relationship goals
Accurately maintain and balance cash drawer, process night deposits, and service the branch’s ATM as needed
Support branch profitability through participation in sales and operational initiatives
Assist branch management in coaching and developing teller staff to enhance skills and achieve branch sales objectives
Facilitate warm hand-offs and work closely with tellers to ensure a seamless customer experience
Provide operational support to branch personnel, including teller line coverage, as needed
Perform other duties as assigned to support branch operations and customer satisfaction
Qualification
Required
High school diploma or equivalent required; additional education or relevant certifications a plus
Proficiency in using computers and standard office equipment
Strong oral and written communication skills
Professional, courteous, and friendly demeanor required at all times
Demonstrated customer service skills and experience in cash handling
Preferred
Minimum of 2 years of experience in the financial industry preferred
Company
Merchants National Bank
Merchants National Bank provides financial strength and customer service.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jacob DeHart
Chief Financial Officer and Vice President
Denise Fauber
Chief Operating Officer
Company data provided by crunchbase