SERVICE EXPERIENCE ADVISOR - PART TIME jobs in United States
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Micro Center ยท 1 day ago

SERVICE EXPERIENCE ADVISOR - PART TIME

positionFairfax, Virginia, United States
timeFull-time, Part-time
remoteOnsite
seniorityNew Grad, Entry Level

Micro Center is a leading retailer in technology and customer service, currently seeking a self-motivated Service Experience Advisor. This entry-level role serves as the first point of contact for customers, guiding them through service intake and recommending appropriate solutions while delivering a high-touch experience.

Consumer ElectronicsRetailSoftware

Responsibilities

Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
Listen actively to customer concerns and guide them through appropriate service solutions and offerings
Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
Clearly communicate estimated pricing, timelines, and expectations at time of check-in
Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
Process service and point of sale transactions accurately and completely
Maintain minimum attachment rates and productivity standards
Stay informed of current promotions and attachment opportunities
Provide timely, professional updates to customers regarding service status
Obtain required certifications as directed by management
Keep a clean, organized, and customer-ready workspace

Qualification

Customer serviceSales experienceInterpersonal skillsActive listening

Required

High School diploma or equivalent
No prior technical experience required
Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally

Preferred

Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience

Benefits

Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
Employee Discount that includes a Friends & Family Discount Program
Tuition Reimbursement & Education Discounts
Paid Time Off for Regular Associates
401K Plan with Company Match
Esteemed Vendor & Company Job Training
Career Advancement Opportunities

Company

Micro Center

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Micro Center is a retailer for computers and consumer electronics in the United States.
dateFounded in 1979
location
Hilliard, Ohio, USA
people-size1001-5000 employees
web-link
http://www.microcenter.com/

Funding

Current Stage
Late Stage

Leadership Team

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Deneke O'Reilly
VP, Marketing Operations
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Recent News

PR Newswire
GEEKOM officially partners with Micro Center, allowing consumers to experience the future of computing firsthand.
2025-12-16
iBUYPOWER
iBUYPOWER Warranty Policy Expanded to Include In-Store Repair and Diagnosis via an All-New Nationwide Micro Center Collaboration
2025-11-18
PRWeb
Micro Center Arrives in Phoenix: Tech Retailer's 30th Store Opens November 7
2025-11-01
Company data provided by crunchbase