MOEN&Co · 1 day ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $17/hrFortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes. The Customer Service Representative will serve as the 'Voice of Moen', providing exceptional customer service and support to consumers with product, installation, or warranty inquiries.
AdvertisingE-CommerceMarketing
Responsibilities
Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer
Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner
Navigates multiple databases across multiple systems to provide the quickest response to the consumer
Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen
Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy
Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department
Performs other duties and/or special assignments as needed
Qualification
Required
High School diploma or equivalent
Experience in a customer service position is required
Excellent professional verbal and written communication skills are required
Proficient PC skills, including the ability to navigate multiple screens and systems
Incumbent must meet internet speed requirements and have a safe and secure workspace
Must be able to thrive in a work environment that mandates low mobility and high observation
Must be available for training March 9, 2026 - April 3, 2026
Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary
Preferred
Call center experience
Bi-lingual in French or Spanish
Experience with Microsoft Teams
Benefits
Medical
Dental
Vision
Monthly and annual bonus opportunities
Paid time off
401K
Profit sharing
Product discounts
Company
MOEN&Co
Få mer ut av hver annonsekrone. Vi hjelper små bedrifter å oppnå store ting.
Founded in 2017
11-50 employees
H1B Sponsorship
MOEN&Co has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2022 (6)
2021 (4)
2020 (4)
Funding
Current Stage
Early StageRecent News
2026-01-05
2025-10-25
Company data provided by crunchbase