Healthcare Customer Service Representative jobs in United States
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TP · 1 day ago

Healthcare Customer Service Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
date0+ years exp

TP is a global, digital business services company that delivers advanced, digitally powered services to help brands streamline their businesses. They are seeking a Healthcare Customer Service Representative to field customer inquiries and respond to questions, issues, and concerns through various communication channels.

CRMCustomer ServiceOutsourcingTechnical Support
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Growth Opportunities

Responsibilities

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required

Qualification

Customer service experienceOral communication skillsWritten communication skillsWindows operating systemsProblem-solving skillsTyping 25 wpmWork prioritization skillsOrganization skills

Required

Ability to work remotely in a virtual team environment
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
Logical problem-solving skills
Ability to navigate Windows operating systems
Organization and work prioritization skills
Minimum subscribed download rate equal or exceeds 12.0 Mbps
Minimum subscribed upload rate equal or exceeds 3.0 Mbps
ISP must have no packet loss and ping under 50ms
Proof of internet speed required
Clean and quiet workspace

Preferred

6 months Customer service experience preferred

Benefits

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs

Company

TP

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Glassdoor4.2
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TP is a global digital business services company.
dateFounded in 2018
location
Sheridan, Wyoming, USA
people-size10001+ employees
web-link
https://www.tp.com/en-us/

Funding

Current Stage
Public Company
Total Funding
$2.03B
2025-01-15Post Ipo Debt· $514.85M
2023-11-16Post Ipo Debt· $1.52B
2007-01-18IPO

Leadership Team

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Daniel Julien
Chairman and CEO
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Miranda Collard
Chief Executive Officer- Americas | ExCom | Founder & Chair of TP Women | Board Member |
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Recent News

Business Wire
TP: Monthly Information Regarding Shares and Voting Rights
2025-12-03
Canada NewsWire
TP Receives Frost & Sullivan's 2025 African Company of the Year Recognition for Excellence in the Outsourcing Industry
2025-12-02
PR Newswire
Fortune and Great Place To Work rank TP among top 10 World's Best Workplaces 2025
2025-11-25
Company data provided by crunchbase