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Deland Chrysler Jeep Dodge Ram · 1 day ago

Sales Manager

DeLand, FL, 32720, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

DeLand CDJR is committed to customer satisfaction and employee happiness, seeking a Sales Manager to lead their team. The role involves overseeing customer retention and profitability in the vehicle sales departments through effective management and strategic planning.

AutomotiveCustomer ServiceRetail

Responsibilities

Hires, trains, supervises, and monitors the performance of the new- and used-vehicle department managers

Participates in the preparation of the annual dealership forecast by projecting unit sales, gross profits, expenses, and operating profits for the new- and used-sales departments

Meets with sales managers (new and used) to establish annual and monthly objectives for unit sales, gross profits, expenses, and operating profit

Ensures that sales managers (new and used) understand dealership policies, procedures, and sales systems

Provides feedback annually to new- and used-vehicle department personnel during career development sessions

Works with dealer and general manager to determine appropriate days’ supply for new and used vehicles and orders/acquires vehicle inventory accordingly

Establishes standards for displaying, merchandising, and maintaining new and used vehicles

Establishes procedures for quick disposal of over-aged vehicles

Issues all demonstrators and ensures that appropriate dealership records are maintained

Checks the condition of all demonstrators monthly

Audits repair orders for used vehicles as needed to ensure prompt reconditioning

Meets with the general manager to review monthly forecasts, commission sheets, productivity reports, and the profit performance of each department as a whole and each salesperson individually

Studies local market conditions, demographics, and past sales history. Makes recommendations to the general manager regarding short- and long-range advertising plans, sales promotions, staffing needs, lease promotions, and compensation plans

Conducts major sales promotions and advertising as needed (i.e., used-car classifieds, large new display ads, radio, Internet etc.)

Approves all sales incentives in writing before submitting them to the office

Addresses customer complaints to ensure a high level of customer satisfaction

Creates systems that ensure ongoing sales training, including weekly sales meetings

Audits all appraisals of trade-in vehicles. Attends auction at least once monthly

Reviews and initials all deals before they are posted

Facilitates new-vehicle pre-delivery with the service manager

Makes sure the facility is secure, well lit, and professional in appearance

Maintains a professional appearance

Attends managers’ meetings as requested

Other tasks as assigned