Apply on Employer Site

Republic Finance · 1 day ago

Consumer Loan Specialist - Sales Customer Service

Melbourne, FL

Full-time

Onsite

Entry Level

$32K/yr - $32K/yr

1+ years exp

Republic Finance is a growing financial services company dedicated to helping customers meet their personal finance goals for over 70 years. The Consumer Loan Specialist will ensure a positive customer experience while originating consumer loans, developing strong customer relationships, and meeting sales goals.

FinanceFinancial Services

Responsibilities

Actively seeks opportunities to originate new loan business with new and existing customers

Evaluates customer needs to recommend the best consumer loan and voluntary product solutions

Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants

Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing

Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans

Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks

Consistently meets or exceeds loan goals

Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio

Applies analytical skills to quickly and efficiently resolve any customer issues

Processes insurance claims, follow-ups and payments daily and maintains insurance log

Provides excellent customer care through daily transactions, customer inquiries and problem resolution

Answers incoming phone calls; checks branch’s voicemail

Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance

Qualification

Sales experienceCustomer relationsBasic computer skillsCommunication skillsProfessional demeanorTeam environmentPositive attitudeAttention to detail

Required

High school diploma or equivalent

Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based)

Professional demeanor, positive attitude, strong communication and customer relations skills are a must

Ability to work in a high-performing, fast-paced, goal-oriented, team environment

Ability to successfully navigate priorities while paying close attention to details

Basic computer skills and familiarity with Windows & Microsoft Office

Ability to meet our acceptable standards for criminal background history, credit history and pass a pre-employment drug screen

Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance