Cavalier Resort Virginia Beach · 1 day ago
Director of Engineering - Hilton Norfolk The Main
US-VA-Norfolk
Full-time
Onsite
Lead/Staff, Director/Executive
4+ years expCavalier Resort Virginia Beach is seeking a Director of Engineering to oversee the preservation of the property’s assets in accordance with the standards and specifications. The role includes direct supervision of the Engineering Department and participation in total hotel management as a member of the hotel Executive Committee.
Hospitality
Responsibilities
Develop a culture that promotes accountability, effective communications, service excellence, teamwork, performance feedback, recognition, mutual respect, and Associate satisfaction
Hire, train and hold managers accountable to deliver consistent service in Engineering to meet business plan commitments
Ensure responsible financial management of the company’s assets at all times including accuracy of the RFR Plan, PM Program, Work order management system, checkbook and major mechanical contracts
Speak to financial results/productivity of the Engineering Department and related departments explaining any variances at the monthly financial meeting
Conduct daily visual inspection of the property assessing compliance to owner expectations, PHR standards, specifications and inventories and brand standards
Coordinates the annual RFR Process for the property with adherence to the purchasing process
Execute the Engineering Operating Plans to ensure predictability and consistency. Proactively anticipate and drive guest/service satisfaction and conduct root cause analysis of evaluate gaps in service delivery and initiate corrective action or recommend changes to operating/business plans
Serves as the liaison to Development as needed for any construction expertise or warranty information
Ensure all Human Resource practices and policies are adhered to at properties with the Director of Human Resources to include recruitment, employment matters, training, etc
Drive guest satisfaction by maintaining service quality standards; this is accomplished by completing regular property inspections, ensuring completion of Brand and Company training programs, and initiating corrective action as necessary
Create a culture within Executive Committee with department heads and Corporate Support that maximizes performance through effective communication including meaningful Preshift, structured weekly one-on-ones, teamwork, and regular performance feedback and recognition. Communicate punctually and proactively with the General Manager on Business Plans, hotel performance, personnel changes, asset issues and any other significant concerns through structured. weekly 1-1 meetings
Assess each compliance to all standard operating procedures in weekly one on one meetings with direct reports. Assists in solving any operational shortcomings. Document findings from property visits and follow up to ensure that action items are promptly and effectively addressed
Critically analyze all metrics (including but not limited to financial reports, Quality Assurance Inspections, Guest Feedback, Guest Service Logs, and Associate Turnover), assess actual performance to defined benchmarks, identify variances, and initiate corrective action
Monitor performance to defined goals, provide regular feedback for all direct reports
Coordinates with the Director of Housekeeping for the timely reporting of work order and throughput to ensure all public areas are maintained to SSI and all rooms are to SSI and everything is working and available for sale
Ensure that the property is to SSI and report any deficiencies through the work order system
Perform Emergency Response duties as required for this role in the Emergency Response Organizational Chart and Plan
Participates in the Safety Committee as an active member
Ensure that all guest requests you receive are satisfied in a timely and efficient manner
Represents the company in handling complaints, arbitrating disputes or resolving grievances
Lead special projects and other responsibilities as assigned. Participate in task forces and committees as requested
Qualification
Required
High School Diploma required
Experience required by position is from four to five years of employment in a related position
May require considerable working knowledge of other major areas in the hotel and the skill to integrate and communicate that information
Requires advanced knowledge of Building Management/Engineering
Requires analyzing activities and/or information involving some original data manipulation or interpretation to arrive at logical conclusions
Requires management skills
Ability to provide information and associated services to hotel management and guests
Excellent English verbal and written communication skills
Ability to multi-task within specific time constraints
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables
Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations
Preferred
Degree preferred
Certification in electrical, mechanical or refrigeration preferred
Prior experience as a property level Chief Engineer preferred
College degree preferred
Company
Cavalier Resort Virginia Beach
The Cavalier Resort is a collection of historic and modern hotels, a luxury beach club, and private residence offering luxury accommodations, signature amenities and unparalleled views of Coastal Virginia.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase