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Sunflower Bank, N.A. · 16 hours ago

Assistant Branch Manager

Tomball, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Sunflower Bank, N.A. is a full-service financial institution committed to serving communities since 1892. They are seeking an energetic Assistant Branch Manager to assist in overseeing the branch’s retail growth and profitability, maximizing sales through staff development and legendary customer service.

BankingFinancial ServicesWealth Management

Responsibilities

Hire, train, direct and communicate performance expectations clearly and frequently, evaluate employee performance – recommend promotions, transfers and salary adjustments; identify performance problems and take action to correct, including termination

Maintain highly qualified staff at the branch who adheres to the latest approved allocation. This includes management and placing a floater pool, if available

Develop and coach staff to provide legendary customer service to all customers and non-customers by upholding all customer service non-negotiables, e.g., greet customers with a sincere smile, appropriate use of handshake, learn and use customers’ names, process customer requests in a timely/accurate manner, take ownership of customer complaints and ensure resolution and customer satisfaction, provide sincere thank you and lead by example

Engage, motivate, and lead staff to achieve branch goals. Grow branch customers and increase the level of products and services used by identifying opportunities to cross sell and make referrals. Promote, refer, sell and cross sell bank products and services and appropriate deposit, trust brokerage, insurance and credit products and services to generate and increase deposit fee income and coach staff to uphold the same

Monitor teller line for compliance with banking regulations and Bank policies. Take action to resolve any compliance issues

Schedule and monitor daily activities of staff, including transaction approvals

Order daily cash requirements for the bank and manage cash vault limits as well as staff cash limits

Uphold all security policies and procedures and be primary support for branch Security Coordinator

Ensure all deposit, cash, and online posting differences are reviewed and corrected daily

Provide backup for staff as needed and uphold all staff responsibilities

Qualification

Sales abilityCustomer serviceLeadershipBank operations knowledgeCommunication skillsMath proficiencyComputer proficiencyInterpersonal skillsDecision makingTeamwork