Compucom Staffing ยท 3 months ago
Level 2 Audio-Visual Technician
Hillsboro, OR
Full-time
Onsite
Entry, Mid Level
$16/hr - $20/hr
2+ years expCompucom Staffing is seeking a Level 2 Audio-Visual Technician to join their team onsite in Hillsboro, OR. The Technician will interact frequently with clients and will be responsible for preventative maintenance, assisting with customer support requests, and coordinating with higher-level technicians on deployment projects.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Daily and quarterly preventative maintenance checks in the conference room environment
Daily updates in the database of record, both online and offline
Acting as point of contact for Level 1 technicians
Monitoring of online queues to assist customers with break / fix and meeting support requests
Engaging customers' requests for meeting support
Updating Extron and AMX firmware for preventative maintenance
Engage external vendors for RMA replacement
Escalating large, or out of scope, break / fix issues and workarounds to L3 / L4
Assisting and coordinating L3 / L4 with large deployment or renovation projects
Qualification
Required
Minimum 2+ years of audio / visual experience desired
Complete knowledge of audio / video signal flow
Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders)
May be required to travel between sites using personal vehicle / company van
Must be able to lift up to 35 lbs. solo
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills and excellent written / verbal communication skills
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase