NTT DATA North America · 1 day ago
Epic Payer Platform Operations Analyst - Remote
United States
Full-time
Remote
Entry, Mid Level
1+ years expNTT DATA is a leading business and technology services provider committed to innovation and client success. They are seeking an Epic Payer Platform Operations Analyst responsible for the administration, configuration, and optimization of Epic’s Payer Platform capabilities for health plan organizations, ensuring secure data exchange and operational efficiency.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
Responsibilities
Support the operational administration of Epic Payer Platform (e.g., Interconnect/Bridge, Payer Platform Console, Payer data sharing configurations) including environment health checks, routine maintenance, upgrades/patching, and change control
Configure, test, and maintain payer‑to‑provider workflows: coverage discovery (eligibility), prior authorization, claims status, clinical data exchange, care gap notifications, formulary/benefit, and provider inquiry/response
Maintain and execute runbooks for deployments, failover, disaster recovery, and incident management; ensure auditable change records
Administer and monitor FHIR integrations (SMART on FHIR/OAuth2/OIDC) for Da Vinci/HL7 profiles (e.g., CRD, PAS, PDex, P2P), CARIN IG for Blue Button where applicable; coordinate token lifecycles and client registrations
Support EDI/X12 transactions (270/271 eligibility, 276/277 claim status, 278 prior auth, 834 enrollment where applicable, 835 remittance) and related translation/validation processes
Collaborate with interface teams to maintain API gateways, message queues, and secure connectivity (TLS, mutual auth, certificates, VPN tunnels); track throughput, error rates, and latency
Triage and resolve operational issues with Epic Payer Platform integrations, including authentication failures, payload validation errors, throttling, and data mismatches
Perform root cause analysis; create problem records; implement corrective actions and preventative measures
Track platform SLAs/SLOs; build dashboards for uptime, message success rates, queue depth, and retry volumes
Coordinate with Epic TS/Customer Support, vendor partners, and provider IT teams for change windows, go‑lives, and escalations
Drive adoption of best practices
Identify opportunities to, reduce provider abrasion, and improve data completeness for care gap closure
Pilot new Epic capabilities, FHIR releases, and payer use cases; contribute to controlled rollouts and measurement
Contribute to backlog grooming and quarterly planning; quantify business value (e.g., reduced turnaround time, decreased call volume, improved first‑pass rates)
Qualification
Required
1+ years administering healthcare interoperability platforms (Epic, payer APIs/interfaces, or equivalent) or educational equivalent
8+ Years of Experience with Agile Software Development Life Cycle
8+ Years of Excellent communication, documentation, and cross‑functional collaboration skills
Preferred
Epic‑related exposure (Tapestry/Payer workflows), Epic operational tools, or Epic certifications (helpful but not strictly required)
Experience with Da Vinci Implementation Guides (CRD, DTR, PAS, PDex, P2P) and CARIN BB
Familiarity with SQL for ad‑hoc data validation
Hands‑on experience with Epic concepts such as Interconnect, Chronicles awareness, Payer Platform configuration, and provider connectivity patterns
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
H1B Sponsorship
NTT DATA North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (144)
2024 (182)
2023 (257)
2022 (871)
2021 (809)
2020 (1266)
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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