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Moen · 1 day ago

Customer Service Representative

United States

Full-time

Remote

New Grad, Entry Level

$36K/yr - $36K/yr

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes. As a Customer Service Representative, you will be the voice of Moen, providing world-class customer service and assisting consumers with product, installation, or warranty questions.

Manufacturing

H1B Sponsor Likely

Responsibilities

Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer

Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner

Navigates multiple databases across multiple systems to provide the quickest response to the consumer

Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen

Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy

Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department

Performs other duties and/or special assignments as needed

Qualification

Customer service experienceVerbal communicationWritten communicationProficient PC skillsBilingual (French/Spanish)Call center experienceMicrosoft Teams

Required

High School diploma or equivalent

Experience in a customer service position is required, call center experience is preferred

Excellent professional verbal and written communication skills are required

Proficient PC skills, including the ability to navigate multiple screens and systems

Incumbent must meet internet speed requirements and have a safe and secure workspace

Must be able to thrive in a work environment that mandates low mobility and high observation

Must be available for training March 9, 2026 - April 3, 2026

Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department

Preferred

call center experience is preferred

Bi-lingual in French or Spanish are a plus

Experience with Microsoft Teams a plus

Benefits

Medical

Dental

Vision

Monthly and annual bonus opportunities

Paid time off

401K

Profit sharing

Product discounts

Flexible time off benefits

Inclusive fertility/adoption benefits

Company

Moen

Glassdoor3.9

Creating a brighter future for water by innovating, designing, and engineering products that enhance your experience with water while using less.

Founded in 1937

North Olmsted, Ohio, USA

1001-5000 employees

https://www.moen.com

H1B Sponsorship

Moen has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (2)

2022 (6)

2021 (4)

2020 (4)