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FirstLight Federal Credit Union · 1 day ago

Universal Experience Rep I

Zaragoza Branch - El Paso, TX 79938

Full-time

Onsite

Entry Level

$17.77/hr - $22.21/hr

1+ years exp

FirstLight Federal Credit Union is seeking a Universal Experience Rep I to assist members in an Engagement Center setting or through virtual technology. This role is responsible for providing exceptional service by identifying and recommending appropriate products and services based on members' financial needs, as well as educating them on Credit Union technology.

Financial Services

Responsibilities

Assists members in an Engagement Center setting or by using virtual technology

A UER I is responsible for providing exceptional service to our members by identifying and recommending appropriate products and service solutions based on the members financial needs

A UER I is responsible for a variety of services, including, but not limited to opening accounts, closing accounts, renewing certificate accounts, transactions, and assisting members with financial education

Responsible for educating members on Credit Union technology

Effectively role models the Credit Union’s Core Values

The UER level I is an entry position in training and may progress to a level II

Qualification

Financial institution experienceCustomer service experienceHigh School diplomaFinancial educationCredit Union technology

Required

High School diploma or equivalent

One (1) year financial institution experience or Three (3) years of customer service experience for every year of financial institution experience required