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Saatva · 1 day ago

Retail Sales Associate

Cleveland - OH

Full-time

Onsite

Entry Level

$21/hr - $21/hr

1+ years exp

Saatva is the largest online luxury mattress brand in the US, dedicated to providing healthy and restorative sleep. They are seeking dedicated Sleep Guides to enhance customer experiences in their Viewing Rooms by providing expert knowledge and service.

E-CommerceLifestyleProduct Design

Culture & Values

Responsibilities

Engage with customers and team members in person during scheduled shifts

Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues

Maintain timely and regular attendance as a key performance expectation during all scheduled shifts

Be available to work weekends and major retail holidays

Deliver a world-class experience to our customers

Become a product expert to confidently assist customers

Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed

Qualification

Retail sales experienceCustomer service experienceTelecommunications experienceOral communication skillsWritten communication skillsMultitasking skillsComputer proficiencyInterpersonal skillsPositive attitude

Required

Engage with customers and team members in person during scheduled shifts

Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues

Maintain timely and regular attendance as a key performance expectation during all scheduled shifts

Be available to work weekends and major retail holidays

Exceptional oral and written communication skills

Strong interpersonal abilities to build rapport effortlessly with customers and team members

A passion for delivering outstanding customer experiences

Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results

Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously

Positive attitude (we value and hire nice people!)

Preferred

1-2 years of retail sales or customer service experience; however, we're willing to train the right candidate!

1 year of telecommunications or call center experience is preferred

Benefits

Medical, Dental, and Vision Insurance

Paid Vacation

Annual Bonus Program

401K with Employer Match

FSA/HSA/Commuter Benefits

Discounted Blink Gym Membership

Employee and Friends & Family Discounts on Products

Collaborative and supportive team environment

Referral Bonus Program Eligible

Company

Saatva

Saatva is the original direct-to-consumer mattress and home furnishings company, founded on the principle that everyone deserves healthy and restorative sleep.

Founded in 2010

Whitestone, New York, USA

201-500 employees