Apply on Employer Site

Concord · 1 month ago

Senior Scrum Master - Retail/E-commerce

Dallas-Fort Worth Metroplex, TX

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $130K/yr

7+ years exp

Concord is an execution company focused on enhancing customer experiences and optimizing operations. They are seeking a seasoned Scrum Master to support retail vertical initiatives, enabling high-performing Agile practices and ensuring the timely delivery of digital solutions.

Software

Work & Life Balance

No H1B

Responsibilities

Serve as a dedicated Scrum Master for one or more Agile delivery teams driving enterprise-scale retail and eCommerce initiatives

Lead and facilitate all Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives

Partner closely with Product Owners to maintain a well-prioritized, data-driven backlog aligned with business and customer outcomes

Support teams working across key eCommerce domains such as conversion funnels, cart/checkout, order flows, inventory, loyalty, OMS, CMS, promotions, payments, search, and analytics

Identify, communicate, and remove blockers to ensure predictable, high-quality sprint delivery across distributed teams

Coach teams and business partners on Agile best practices, continuous improvement, and enterprise ways of working

Drive transparency and alignment across product, engineering, QA, UX/UI, data, and retail business teams

Monitor and report on sprint metrics (velocity, burndown, team health) and translate insights into actionable improvements

Support dependency management, risk mitigation, and cross-team coordination within a scaled Agile environment (e.g., SAFe, LeSS, Nexus)

Qualification

Scrum Master experienceAgile methodologiesECommerce platformsJiraCSM certificationCoaching skillsCommunication skillsTeam collaboration

Required

must be authorized to work legally in the US without sponsorship, now or in the future

7–10+ years as a Scrum Master or Agile Delivery Lead supporting complex retail or digital commerce organizations

Deep experience with eCommerce platforms, digital retail workflows, and optimization of customer-facing experiences

Prior experience supporting enterprise-wide programs or multi-team delivery environments

Strong understanding of Agile/Scrum and related frameworks; able to coach at the team and stakeholder level

Hands-on experience with tools such as Jira, Confluence, and Agile reporting dashboards

Relevant certifications: CSM, PSM I/II, SAFe Scrum Master, PMI-ACP, or similar

Background working in consulting, enterprise transformation, or high-scale retail environments

Preferred

Familiarity with Salesforce Commerce Cloud (SFCC), composable commerce, or other digital commerce ecosystems is a plus

Benefits

Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.

Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.

Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a $200 Lifestyle Spending Account (LSA).

Disability Insurance: Short- and long-term coverage, fully paid by the employer.

Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.

Employee Assistance Program (EAP): Access to personal and professional support resources.

Career Growth Opportunities: Pathways for advancement and skill development.

Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Company

Concord

Concord is a technology consultancy building connected customer experiences backed by powerful AI & analytics and underpinned by secure IT foundations.

Founded in 1999

Hopkins, Minnesota, USA

1001-5000 employees