Ryder System, Inc. · 23 hours ago
Customer Service Coordinator
Etna, OH
Full-time
Onsite
Mid Level
$22/hr - $22/hr
3+ years expRyder System, Inc. is a Fortune 500 company that provides supply chain solutions. They are seeking a Customer Service Coordinator to build and maintain relationships with key clients, ensuring the highest level of service and proactively addressing client needs and operational challenges.
Fleet ManagementLogisticsSupply Chain ManagementTransportation
Responsibilities
Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone
Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders
Act as the subject matter expert for assigned client(s) by knowing and understanding SOP’s and client expectations. Provide support to other departments and field locations in regard to assigned client(s)
Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues
Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations
Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)
Work client specific reports including open order reports, return reports and EMC reports
Provide direction to Customer Service Representative assisting assigned client(s)
Implement continuous improvement initiatives to improve service for assigned client(s)
Participate in daily operational calls and provide updates to field operations about assigned client(s). Participate in meetings and presentations specific to assigned client(s)
Performs other duties as assigned
Qualification
Required
H.S. diploma/GED required
Three (3) years or more in a Customer Service role or equivalent required
Basic math skills beginner required
Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required
Preferred
One (1) year or more in related Client Account Specialization preferred
Benefits
Medical, Dental, Vision Benefits start at 30 Days
401 (K) Savings Plan with a company match
Discounted employee stock purchase options
Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
All major holidays paid and Paid time off within your first year
Up to 12 weeks paid maternity leave
Company
Ryder System, Inc.
We perfect the supply chains people depend on.
10001+ employees
H1B Sponsorship
Ryder System, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (45)
2023 (39)
2022 (54)
2021 (54)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Robert Sanchez
Chief Executive Officer
John Diez
President and Chief Operating Officer
Recent News
MarketScreener
2025-12-19
2025-12-19
Morningstar.com
2025-12-12
Company data provided by crunchbase