Amazon · 1 day ago
Manager III, Risk Management, REs-Q - Risk Mitigation, Escalation Reduction, and Quality Assurance
Arlington, VA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $198K/yr
7+ years expAmazon is a leading company in fraud and abuse prevention, and they are seeking a Manager III to lead a specialized team within Risk Mitigation, Escalation Reduction, and Quality Assurance. This role involves managing critical executive escalations, guiding investigations into complex fraud patterns, and ensuring quality and operational excellence across various business units.
Artificial Intelligence (AI)DeliveryE-CommerceRetail
Responsibilities
Lead a specialized team within Risk Mitigation, Escalation Reduction, and Quality Assurance (REs-Q) handling critical VP, SVP, and CEO-level Executive Escalations (EE)
Manage 300+ high-priority cases annually, overseeing $1.1B in listings and serving 220,000 global customers, sellers, and brands
Maintain >99% accuracy in write-up resolutions within strict 80% 14-day and 21-day SLAs
Guide critical investigations that impact the entire organization and lead cross-functional root cause analysis
Coordinate comprehensive responses across multiple teams to effectively combat emerging fraud patterns
Identify subtle abuse patterns and sophisticated fraud schemes, ensuring quality while addressing emerging threats company-wide
Drive operational planning through MBRs/QBRs, identify key investment areas, prioritize business impact, and negotiate resources with leadership
Conduct monthly program reviews and consolidated reporting to L8-L10 leadership to ensure team growth and operational excellence
Drive 1–3-year strategic initiatives and continuous improvement through kaizens and best practice sharing
Develop team capabilities in automation while creating preventative mechanisms based on Root Cause Analysis
Optimize resource allocation for cost-to-serve metrics and operational efficiency, with team members owning specific process improvements to reduce future escalations
Present strategic decisions through compelling narratives to L8-L10 leadership and coach team members in executive communication, stakeholder management, and influencing without authority
Qualification
Required
7+ years of conducting workplace risk investigations experience
Experience in conducting workplace risk investigations
Experience leveraging technology to drive process improvements
Experience managing direct reports
Bachelor's degree or equivalent
Preferred
7+ years of customer-facing environment experience
CPA, CMA, CISA, CIA or equivalent risk, audit, or compliance credentials
Lean Six Sigma Green Belt or Black Belt certification
Experience working in a customer-facing environment
Master's degree or equivalent
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-06
2026-01-06
2026-01-06
Company data provided by crunchbase