MetLife · 1 week ago
Delivery Enablement – Lead Analyst
Cary, NC
Full-time
Hybrid
Entry, Mid Level
$64K/yr - $85K/yr
2+ years expMetLife is one of the world’s leading financial services companies, and they are seeking a Delivery Enablement Consultant–Lead Analyst. This role is responsible for optimizing enterprise delivery flow, quality, readiness, and velocity across technology domains, while partnering with enterprise teams to enhance program flow and implement continuous improvement initiatives.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Drive automation, simplification and continuous service improvement to boost efficiency and reduce manual toil for all Service Management practices
Manage the unified execution of ServiceNow backlog, testing & release enablement across all practices
Enable the governance of the Service Management controls to confirm practices operating with accuracy based on defined and documented procedures
Optimize delivery flow across technology domains, identifying and removing friction points to enable faster, more predictable delivery
Establish and maintain enterprise delivery patterns for testing, readiness, and sequencing, ensuring alignment with business objectives
Deliver technical solutions to enable end user productivity ensuring Service Management tools and practices are supporting Global solutions
Deliver Leadership information to multiple audiences to highlight advancements and opportunities to improve the effectiveness of Service Management practices, processes, tools, and technologies
Test, troubleshoot, and validate control issues and process gaps and develop solutions to prevent recurrences
Partner with Audit (internal and external) to provide evidence on effectiveness of the Service Management practices all controls accountabilities are met
Drive, analyze, develop and document ServiceNow development stories and develop user acceptance testing and post implementation validation scripts, perform acceptance testing and post implementation validation for tool improvements for all practices and develop and maintain end user process and technical documentation for the ServiceNow tool
Perform additional team administrative functions, i.e., identify and implement industry standard, analyze business cases, create control process, perform audits, and maintain ITSM calendars, communications, and SharePoint site
Conduct regional stakeholder, monthly operational review, post implementation and planning meetings
Qualification
Required
2+ years of related IT Service Management, Operational, Business or Industry work experience
Requires strong oral and written communication skills, teamwork, negotiation, and partnership skills
Ability to handle multiple assignments concurrently in a fast paced ever changing environment
Design thinking skills with a strong customer service focus
Preferred
Associate's degree in Computer Science or related technical field
Experience with M/S Power platform, Ansible, Grafana, Elastic tools
Knowledge of IT systems and proficient with the MS Office suite desktop software used in day to day work functions
ITIL Certified, SAFe Certified, LEAN Certified or knowledge of ISO/IEC20000 and/or Cobit
Knowledge of the ServiceNow Service Management Tool- Change Module and Data Analytics. Working experience with SharePoint
Fluent in one or more languages in addition to English i.e., Spanish, Portuguese, Chinese, French, Japanese
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
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2025-12-13
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