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Everbrite, LLC · 1 day ago

Project Manager, Client Services

Greenfield, WI

Full-time

Hybrid

Mid Level

Everbrite, LLC is seeking a Project Manager in Client Services to manage open orders and develop new business for existing customer accounts. The role involves coordinating projects to ensure on-time delivery, maintaining client relationships, and collaborating with various departments to ensure customer satisfaction.

ElectronicsManufacturing

Responsibilities

Knowledgeable of the branding specification and standard products for the assigned existing customer accounts

Coordinates all order projects to ensure on time delivery by managing planning schedules, interfacing with departments to maintain schedules and calling appropriate meetings to guarantee an understanding of objectives at all levels

Functions as the primary voice to client for all open orders/projects. Keeps client informed and responds to the client's requests according to department procedures

Build solid relationships with assigned existing customer accounts by providing efficient, effective service, proactive problem solving and suggestions on their processes

Understands Everbrite standard processes and be a process owner

Keeps Account Executive(s), Manufacturing Rep(s) and/or Customer Services Manager(s) informed on a timely/need to know basis

Follows-up with appropriate departments to ensure order requirements are available for those departments to complete their tasks on schedule whether produced in-house, subcontracted or a complete buyout

Coordinate installation package for signs, where applicable, from vendor selection process through site completion and invoicing. Negotiate installation costs to achieve proper gross margins, verify appropriate signage per codes, coordinate on time product shipment and installation to meet store openings while maintaining a controlled status of contracts with customers

Travels within assigned area of operation as required meeting with construction managers, general contractors, customers or regional corporate customers when applicable. Reviews field problems, recommends or provide solutions, and prepares reports and documentation to ensure follow-up that resolves problems or situations

Coordinates account information by collaborating with appropriate members of the Account Team to ensure appropriate teamwork to service the account

Contribute best thinking to the organization; expected to share unique experiences, education and insight and to continue to add to personal skills and education to help the organization meet the challenges it faces. Has an obligation to question and even challenge policies and to suggest better ways of doing things

All other duties as assigned

Qualification

Customer service experienceAccount managementProject managementOutdoor sign industry experienceOrganizational skillsVerbal communicationWritten communicationTeam collaborationProblem solvingSelf-motivation

Required

College graduate or equivalent education

Must have knowledge of and experience in customer service & account management

Excellent organizational skills and verbal and written communication skills are essential

Ability to manage multiple projects simultaneously and keep projects on schedule is required

Has some experience in the outdoor sign industry

Completed all training and is knowledgeable of materials, scheduling, inventory, manufacturing and installation process. Demonstrate an understanding of customer services processes

Possess self-motivation, be goal oriented with clear personal and career goals

Able to think logically and interject common sense

Ability to work individually and in teams through collaborating and making recommendations