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Livingston International · 1 day ago

Release Customs Analyst

Amherst, NY

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Livingston International is the largest customs broker in Canada and the third largest entry filer in the U.S., providing customs brokerage, consulting, and compliance services. The Release Customs Analyst is responsible for the timely processing and release of client shipments, ensuring compliance with operating procedures and service standards to achieve client satisfaction.

AppsConsultingLogisticsSupply Chain Management

Responsibilities

Ensure accurate and timely processing of shipments which could include all modes of transportation

Create customs entries through review, proper selection of client and client records, proper vendor and keyword selection, interpretation of documentation for all clients' shipments, in a one-step process for both high and low value shipments

Data entry of shipment information for release (NSC), rating and billing and ensuring that all mandatory fields are completed and accurate

Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code

Contact Release Import Analyst or the client service team as required for missing documentation, information or instructions necessary to release a shipment

Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates)

Ensure that all LI,I SOP's, ESPs (Exceptions to Standard Procedures) and business rules are adhered to following special client instructions, notes and alerts. Identifies those that have become outdated or ineffective, making recommendations for change

Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations

Research and respond to Call Center requests for information (ranges from BOL update to driver waiting) in a professional manner via phone or email in non-Air/Sea locations

Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations in compliance with Customs requirements Livingston standards

Escalate two-step release requirements, authorization or release issue resolution to the Client Import Analyst, Release Import Analyst or Supervisor in the US or the Customs Specialist supporting Release Operations in Canada, for escalation authorization or issue resolution

Update, approve and release information for billing as required. (Canada only)

When applicable, assist in billing and data entry (ASR – automated systems rating) where required

Participate fully with other team members in the day-to-day operation of Release Operations

Endeavor to utilize and take advantage of system automation tools that are available to support release processing

Perform other related duties as assigned by management

Adhere to established policies and procedures

Qualification

Customs brokerageData entryCertified Customs Specialists (CCS)Analytical skillsClient service orientationMicrosoft WordMicrosoft ExcelCommunication skills

Required

Excellent oral and written communication and organizational skills

Client Service oriented -- interpersonal skills with internal/external clients and coworkers

Ability to handle large volumes and meet tight deadlines

Attention to detail; organization, completeness and accuracy

Good analytical skills with problem-solving ability

Ability to make decisions and recommendations within authorized limitations

Excellent time management skills

Ability to present a professional image

Knowledge of Word and Excel software

Office equipment/machinery used: Personal computer and common business machines/software

High School/GED or equivalent

Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained

Successful completion of the CCS examination is a mandatory requirement for further advancement