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EMPLOYERS · 17 hours ago

Manager, Technology

United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $150K/yr

7+ years exp

EMPLOYERS is a dynamic provider of workers' compensation insurance and services, seeking a Manager, Technology to oversee the strategic and technical management of the Digital & Data Department. This leadership role involves managing a team to deliver impactful technology solutions while aligning departmental goals with organizational objectives.

FinanceFinancial ServicesInsurance

No H1B

Responsibilities

Manages and maintains core business applications or technology infrastructure components, ensuring availability, reliability, and performance

Works with product managers to maintain an application roadmap for the products maintained

Researches, evaluates, and plans technology upgrades and enhancements to address evolving business needs

Analyzes and pilots emerging technologies to assess applicability and potential business impact

Monitors industry trends and recommends innovative solutions aligned with strategic objectives

Designs and implements migration strategies for business applications, including planning, scheduling, and execution

Leads strategic planning efforts for assigned technology areas and presents results to leadership

Works within established project timelines to meet deliverables and milestones

Troubleshoots complex system issues in collaboration with technical staff and restores system functionality

Applies the EMPLOYERS Delivery Life Cycle (DLC) methodology across all assigned projects

Maintains and improves methodologies for developing and implementing system specifications

Ensures smooth operation of production systems and minimizes downtime during business hours

Oversees execution and quality of test cases for new or modified systems to ensure reliability and performance

Provides timely project and task status updates for self and team members to project managers

Responds to changes in project scope or requirements with coordinated documentation and communication

Manages vendor relationships and ensures quality of products and services post-implementation

Coordinates with IT infrastructure teams to ensure disaster recovery and business continuity plans are in place for relevant systems

Participates in technical design sessions to ensure solid architectural decisions and scalable solutions

Develops and maintains technology policies, standards, and procedures in areas of responsibility

Leads and manages multiple technology projects simultaneously, ensuring delivery on time and within budget

Reviews new project proposals with management to determine feasibility, goals, timelines, and resource needs

Maintains regular communication with executives, department heads, and stakeholders on relevant IT activities

Notifies leadership of significant issues, risks, or deviations in project execution in a timely manner

Clearly communicates complex technical issues in business terms to both technical and non-technical audiences

From data to decision: provide leadership for EIG’s Business Intelligence & Strategic Insights program, managing the Business Intelligence & Strategic Insights teams team to deliver the insights that influence business-critical decisions to enable growth as well as improve internal efficiencies

Help manage the growing portfolio of data insights products that drive continuous improvement

Use various BI reporting tools as required to efficiently analyze large volumes of internal and external data, quickly draw insights, and present clear, concise, and tailored recommendations using visualization and storytelling

See around corners and have the curiosity to explore internal and external data that may be impacting our future, and the courage to follow through and communicate findings

Must have hands-on experience developing new dashboards and reports on scalable business intelligence platforms such as QuickSight, PowerBI, etc

Must be comfortable getting into the weeds and being hands-on with data

Lead and mentor a team focused on strategic insights, ROI analysis, and business impact

Drive the design and implementation of test-and-learn experiments to evaluate strategic initiatives and pilots

Partner with Data Governance, Engineering, and Business Intelligence to ensure insight quality, relevance, and usability

Serve as a thought partner to executive and operational leaders by delivering compelling, data-driven narratives

Develop lightweight forecasting or modeling as needed using Python, R, or similar tools

Contribute directly to high-priority insight projects, especially where cross-functional or strategic analysis is required

Establish frameworks and tools for measuring and communicating value realization and initiative performance

Help evolve a culture of proactive insight, curiosity, and outcome-focused analytics across the enterprise

Demonstrated ability to lead teams, achieve results, and drive performance through others

Strong organizational, prioritization, and time management skills

Qualification

Data analysisBusiness IntelligenceDigital transformationProject managementSQLAgile methodologiesSoftware developmentData visualizationCommunication skillsLeadershipProblem-solvingTime managementInterpersonal skills

Required

7+ years' experience in specialized technology area

Proven ability to manage and execute large-scale projects from inception to completion

Experience selecting, implementing, and activating tools across the organization, including BI, analytics, and software development tracking tools

Ability to deftly navigate a changing business landscape and use influence across various teams

Strong analytical skills with the ability to extensively analyze business processes and workflows

Experience analyzing data to solve a variety of complex business problems and translate insights into actionable strategies

Expert MS Excel skills, including pivot tables, lookups, charting, and complex linked workbooks

In-depth knowledge in at least one area of software technology (e.g., database design, application development, software evaluation)

Solid understanding of system architecture, functional interdependencies, and their impact on operating units

Expert understanding of data models, schemas, SQL, and relational databases

Knowledge of agile methodologies, product development frameworks, and project management tools

Knowledgeable about project methodologies, quality management, and resource planning

Experience developing product vision, goals, objectives, and business requirements

Expertise in digital transformation initiatives and leading market analysis

Experience facilitating workshops and focus groups

A track record of driving successful product initiatives from concept to delivery

Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and senior stakeholders

Ability to create clear, impactful PowerPoint presentations with actionable insights and deliverables

High-level competence with MS Office, Atlassian suite, JIRA, and Lucid charts

Strong problem-solving and multi-tasking skills with the ability to work on multiple assignments simultaneously

Ability to research and solve complex technical issues independently

Must work well under pressure and achieve goals in a timely manner