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Healthy Together · 1 day ago

Outcomes Customer Success Manager

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Healthy Together is a mission-driven company focused on improving government efficiency through their software platform. The Outcomes Customer Success Manager will lead the success and long-term partnership health of government clients, ensuring they achieve their outcomes while contributing to scalable processes and customer health reporting.

Cloud Data ServicesGovernmentHealth CareManagement Information SystemsSoftware

Responsibilities

Serve as the primary relationship owner for a portfolio of Healthy Together deployments across SNAP, WIC, Medicaid, and federal programs

Lead customer onboarding, deployment coordination, and ongoing success planning

Develop a deep understanding of each partner’s goals, operations, and desired outcomes — proactively identifying opportunities to deliver measurable impact

Act as a gatekeeper and advocate: protecting engineering and product resources while ensuring customer needs are represented and prioritized

Drive operational excellence through customer success metrics, data tracking, and quarterly business reviews

Develop and maintain dashboards and reporting frameworks that meet both internal and partner needs — supporting Healthy Together’s program tracking and operational visibility while co-creating tailored dashboards with state partners to measure impact, adoption, and shared success metrics

Collaborate cross-functionally to design and communicate change management strategies for new releases, integrations, and process updates

Contribute to internal resource creation, playbooks, and reporting frameworks to improve the scalability and consistency of the Customer Success function

Support customer communication efforts, ensuring updates, trainings, and technical changes are clearly and effectively communicated

Facilitate structured feedback loops between partners and internal teams to continuously improve product fit and program outcomes

Qualification

Customer Success ManagementData AnalysisCross-functional CollaborationSaaS Product ManagementSQL ProficiencyPublic Sector EfficiencyCommunicationProblem Solving

Required

2-4 years of experience in Customer Success, Account Management, Program Management, Consulting, or a related client-facing role

Strong analytical skills — able to conduct basic data analysis in Excel (including pivot tables, VLOOKUP/HLOOKUP, COUNTIF/IF statements, and merges - for example)

Excellent written, verbal, and visual communication skills; able to distill complexity into clear, compelling messaging

Demonstrated ability to translate ambiguous or unstructured feedback into clear, actionable plans that drive measurable outcomes for both partners and internal teams

Experience collaborating across engineering, design, product, and operations teams in an agile or fast-paced environment

Ability to work autonomously, manage multiple priorities, and solve complex problems in ambiguous settings

Passion for improving public sector efficiency and citizen experience