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Nothing Bundt Cakes · 23 hours ago

Guest Service Representative

Lawton, OK

Full-time

Onsite

New Grad, Entry Level

Nothing Bundt Cakes is a bakery dedicated to bringing joy to guests through their delicious cakes and warm service. The Guest Service Representative plays a crucial role in creating a welcoming atmosphere, engaging with guests, and ensuring a memorable experience while maintaining product knowledge and bakery presentation.

Food and Beverage

Responsibilities

Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience

Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise

Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration

Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected

Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces

Replenishes retail merchandise and cake display case to ensure a strong visual presentation

Assists the Crafter in preparing cake decorations and packaging supplies as needed

Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene

Maintains a consistent work attendance and punctuality record

Qualification

Guest service experiencePoint-of-sale systemOklahoma Food Handlers CertificationInterpersonal skillsAttention to detail

Required

Applicants must be 16 years of age or older

Oklahoma Food Handlers Certification

Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative

Enjoys interacting with diverse people and excels at providing a superior guest experience

Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail

Is diligent, organized and self-motivated

Has the ability to understand and carry out oral and written instructions and request clarification when needed

Is comfortable with new technology and has the ability to operate a point-of-sale system

Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency

Has the capacity to stand for extended periods of time and work in a fast-paced environment