Waystar · 1 day ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
3+ years expWaystar is a company that simplifies healthcare payments and improves financial outcomes for providers. As a Customer Success Manager, you will manage strategic relationships with customers, ensuring they derive value from the solutions offered while collaborating with cross-functional teams to enhance customer success metrics.
FinanceHealth CarePaymentsSoftware
Responsibilities
Onboard new customers: define rollout plans, drive milestone adoption, monitor progress
Build executive relationships and account strategy to drive retention and expansion
Identify churn risks early; proactively develop mitigation plans
Surface upsell/cross-sell opportunities by understanding customer value drivers
Collaborate internally (product, engineering, clinical, support) to influence the roadmap based on customer feedback
Track, monitor and report on success metrics: usage, adoption, renewal rates, customer satisfaction
Serve as a point of escalation for customer issues; ensure customer outcomes are achieved
Qualification
Required
Bachelor's degree (or equivalent experience)
Several years of experience in customer success, account management, or client services in a SaaS and preferably healthcare-tech environment
Familiarity with healthcare revenue cycle, clinical documentation improvement (CDI), utilization management, or related domain is a plus
Strong communication and relationship-building skills: able to engage both operational and executive stakeholders
Metrics-driven mindset: define success and monitor key outcomes
Comfortable navigating ambiguity in a fast-growing organization, and influencing cross-functional teams
Preferred
Experience with CRM/CS tools (e.g., Salesforce, Gainsight) preferred
Benefits
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
Flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Company
Waystar
Waystar is a technology platform that provides healthcare revenue cycle management solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.12B2025-09-11Post Ipo Secondary· $709.2M
2025-05-13Post Ipo Secondary· $557M
2025-02-20Post Ipo Equity· $800M
Leadership Team
Steven M. Oreskovich
Chief Financial Officer
Ryan Ayres
VP Sales - Health Systems and Hospitals - Western Region
Recent News
2025-12-29
2025-11-01
Company data provided by crunchbase