Smith's Food & Drug Centers · 3 weeks ago
DRUG-GEN MDSE/ASST DEPT LEADER
Kalispell, MT
Full-time
Onsite
Mid, Senior LevelSmith's Food & Drug Centers is a part of the Kroger family of companies, dedicated to providing exceptional customer service and a welcoming environment. The Drug/GM Department Leader is responsible for achieving sales goals, supervising department functions, and ensuring quality standards while promoting a customer-first strategy.
Food Processing
Responsibilities
Create an outstanding customer experience through exceptional service
Establish and maintain a safe and clean environment that encourages our customers to return
Achieve sales and profit goals established for the department, monitor and control all established quality assurance standards
Direct and supervise all functions, duties and activities for the Drug/GM department
Support the day-to-day functions of Drug/GM operations
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store; promote trust and respect among associates
Communicate company, department, and job specific information to associates; collaborate with associates and promote teamwork to help achieve company/store goals; promote Our Brands to customers
Develop adequate scheduling to manage customer volume during hours of operation
Develop associates on performance of their job and participate in the performance appraisal process; establish performance goals for department and empower associates to meet goals
Adhere to all local, state and federal laws, and company guidelines
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Offer product samples to help customers discover new items or products they inquire about; inform customers of Drug/GM specials
Develop and implement a department business plan to achieve desired results; monitor and control expenses for the department
Understand the store's layout and be able to locate products; create and execute sales promotions
Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect Drug/GM
Implement the period promotional plan for the department; stay current with present, future, seasonal and special ads
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
Train department associates on inventory/stocking and Computer Assisted Ordering (CAO); plan, organize, and supervise the inventory process
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents; report all safety risks, or issues, and illegal activity, including robbery, theft or fraud to store management
Qualification
Required
Ability to handle stressful situations
Knowledge of basic math (counting, addition, and subtraction)
Effective communication skills
Preferred
High School Diploma or GED
Any management/Drug-GM/retail experience
Second language (speaking, reading and/or writing)
Benefits
A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Company
Smith's Food & Drug Centers
Smith's operates 132 stores in Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming.
Founded in 1911
10001+ employees
Funding
Current Stage
Late StageRecent News
PR Newswire
2025-09-09
The Salt Lake Tribune
2025-08-13
Company data provided by crunchbase