JLL · 1 day ago
Command Center Technician
Queens, NY
Full-time
Onsite
New Grad, Entry Level
$25/hr - $25/hrJLL is a leading professional services firm specializing in real estate and investment management. They are seeking a Command Center Technician to monitor various systems, respond to alerts, and dispatch work orders while providing excellent customer service.
CommercialReal Estate
Responsibilities
Research required information using available resources
Identify and escalate priority issues
Identify areas of opportunity and utilize skill/knowledge to suggest improvements
Route calls to appropriate resources
Complete all assigned callbacks
Monitor telephony queue time data to maximize productivity
Provide accurate, timely client work orders which result in highly satisfied customers
Adhere to the business unit specified client-driven standards
Complete data entry using multiple work request applications
Maintain individual productivity statistics/performance metrics
Any and all other duties and tasks assigned
And other Microsoft Office Suite programs
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment
Excellent interpersonal skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail-oriented
Qualification
Required
Computer savvy
Ability to escalate emergency issues
Engage in a collaborative and dynamic work environment
Research required information using available resources
Identify and escalate priority issues
Identify areas of opportunity and utilize skill/knowledge to suggest improvements
Route calls to appropriate resources
Complete all assigned callbacks
Monitor telephony queue time data to maximize productivity
Provide accurate, timely client work orders which result in highly satisfied customers
Adhere to the business unit specified client-driven standards
Complete data entry using multiple work request applications
Maintain individual productivity statistics/performance metrics
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment
Excellent interpersonal skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail-oriented
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
Founded in 1783
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
President, CEO & Director
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
Morningstar.com
2025-12-29
2025-12-17
Company data provided by crunchbase