This job has closed.

Flex · 1 day ago

Staff Product Designer, Customer Support

San Francisco Bay Area

Full-time

Hybrid

Lead/Staff

$207K/yr - $230K/yr

8+ years exp

Flex is a growth-stage FinTech company headquartered in NYC, focused on creating the best rent payment experience. As a Staff Product Designer, you will lead the design for the customer support experience, developing a vision and owning the design process to improve the lives of Americans facing financial hardship.

AppsBillingFinancial ServicesFinTechSoftware

H1B Sponsor Likely

Responsibilities

Lead design for the customer support experience, accounting for various types of support available, from self-serve to personal one-on-one help when customers need it

Develop a vision and point of view for where your part of the experience is heading to inform and influence your team’s roadmap

Own the design process from beginning to end: leading discovery, ideation, testing, visual design, and implementation

Facilitate alignment with your cross-functional partners, stakeholders, and designers in other parts of the organization to ensure we are all designing toward a cohesive, considered customer experience

Be steeped in your team’s customer and business goals, to inform how you prioritize work to drive the most impact

Solicit feedback from and provide feedback to designers and collaborators across the core renter experience teams in order to maintain high quality and consistency in our work

Care deeply for and lead by example by setting the standard for high quality craft through your approach to interaction design, prototyping, and visual design choices

Contribute to our Design System, Ultraviolet, by aligning it with industry best practices and evolving our patterns to scale a modern, polished user experience

Bring an excitement to adopt new technologies into your process to help us move faster and deliver even better results

Qualification

Consumer product designMobile app designFigma expertiseDesign thinkingInteraction designVisual designPassion for financial well-beingSelf-starterDocumentation skillsCollaboration skills

Required

8+ years experience designing and shipping consumer products

Comfort documenting and explaining your design process and rationale behind decisions, including leveraging best practices, research, data

Track record of designing simple, intuitive products that are powered by complex systems and edge cases

Demonstrated aptitude for getting things done to make your team successful – wearing several different hats when necessary

Strong native mobile app design experience (iOS and Android)

Figma expert, and experience using AI tools to sketch and prototype

Comfort with ambiguous problems

Motivation to be a self-starter

Passion for improving every day people's financial well being

A portfolio of work detailing your contributions to shipped solutions

Benefits

Competitive medical, dental, and vision available from Day 1

Company equity

401(k) plan with company match (our company match kicks off at the beginning of 2026)

Unlimited paid time off + 13 company paid holidays

Parental leave

Flex Cares Program

Free Flex subscription

Competitive compensation + company equity

Unlimited PTO

Company

Flex

Glassdoor3.9

Flex enables people to pay rent bills on a schedule that fits their personal finances.

Founded in 2019

New York, New York, USA

201-500 employees

https://getflex.com

H1B Sponsorship

Flex has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)