NorthEast Electrical ยท 1 day ago
Commercial Digital Solutions Manager
Brockton, MA
Full-time
Onsite
Entry, Mid Level
$80K/yr - $100K/yr
2+ years expNorthEast Electrical is seeking a full-time Commercial Digital Solutions Manager to join their team in Brockton, MA. This role involves developing and implementing digital strategies, managing customer accounts, and providing training on digital capabilities to internal teams and customers.
Electronics
Responsibilities
Responsible for training internal NorthEast teams on our digital capabilities. This includes but is not limited to: Webinars, in branch training and follow-up on digital competency
Develop an understanding of customer business systems and how to integrate NorthEast digital solutions into their business systems. Serving as a back up to the Solutions Specialist, help customers use digital solutions to become more efficient in their day-to-day activities
Serve as project manager for customer and product clean up. Schedule and manage regular calls with purchasing, credit and pricing departments ensure data is being effectively managed
Help create development roadmap for website based on customer feedback for improvements on the website. Resolve digital product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; following up to ensure resolution
Open and maintain digital customer accounts by inputting customer information into Web Admin, Eclipse, and/or Conexiom
Assist Marketing/Digital Department with special projects, events, and promotions as needed
Research and report on industry and competitor trends as it relates to digital capabilities
Qualification
Required
Bachelor's Degree (B.A. or B.S.) in a business-related field
2+ years of Marketing & customer-facing Sales experience, OR Equivalent combination of Education and Experience
Must be a self-starter with the ability to work independently and with little supervision
Must demonstrate good time management skills
Must possess strong planning, organizational and execution skills
Must have the ability to set goals and meet deadlines
Must possess excellent customer service skills
Must demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner
Must possess a proactive and positive team approach to problem resolution
Must have the ability to establish strong working relationships with co-workers and management
Must be able to travel within our New England Region
Superior verbal and written communication skills
Extremely detail oriented and organized
Must be able to work on many projects simultaneously and deliver projects on schedule
Comfort Speaking in Front of Executive-Level Leaders
Familiarity with marketing automation tools such as Wrike, Marketo, Power BI, Microsoft Dynamics etc
Benefits
Healthcare plans
Dental & vision
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Associate Discounts
Tuition Reimbursement
Opportunity to become a shareholder
Employer-paid short- and long-term disability
Employer-paid life insurance for spouse and dependents
Robust wellness program
Gym reimbursement
Employee Assistance Program (EAP)
Generous Referral Bonuses
Company
NorthEast Electrical
Our Story NorthEast was founded in 1998 when The Sonepar Group made its first US acquisition, purchasing two Boston-based electrical supply branches.
201-500 employees
H1B Sponsorship
NorthEast Electrical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Mario Andrade
Manager of CDC Operations
Company data provided by crunchbase