Yoh, A Day & Zimmermann Company ยท 2 days ago
A/V Helpdesk Specialist
San Francisco, CA
Contract
Onsite
Entry Level
$30/hr - $37/hr
2+ years expYoh, A Day & Zimmermann Company is seeking an A/V Helpdesk Specialist to join their on-site technical support team. The role involves providing technical support for A/V equipment in meeting rooms and ensuring smooth IT operations for customers.
Bookkeeping and PayrollConsultingStaffing Agency
Responsibilities
Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary
Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings
Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
Support additional technologies including Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Qualification
Required
2+ years of on-site technical support experience, or degree in related discipline
Strong hands-on A/V technical support experience supporting equipment in a meeting rooms using i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (i.e. speakers, cameras, monitors, and kiosks)
Broad knowledge of AV technology (doesn't need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help them when they need to troubleshoot conference room issues - i.e. go through process of elimination, understanding how devices are connected, etc
Excellent customer service skills, meeting with users in person to resolve complex technology issues
Coordinate, track, and maintain inventory
Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
Trainable, Professional and Punctual
Independent - have to be ok with remote support (from office)
Self-starter and problem solver - but not afraid to ask questions
Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty
Mac & iOS presence
Preferred
Certification in Avixa CTS series
ANP - Audiovisual Network Professional Certification
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Company
Yoh, A Day & Zimmermann Company
At Yoh, we focus on helping you precisely navigate and fulfill your talent demands.
1001-5000 employees
H1B Sponsorship
Yoh, A Day & Zimmermann Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (57)
2024 (28)
2023 (27)
2022 (25)
2021 (28)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Peter Melomo
Vice President, Sales Strategy & Professional Consulting Services
Tom Enright
VP Recruiting - Specialty Practices
Recent News
Philadelphia Business Journal
2025-01-11
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