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Elevation Marketing · 1 day ago

Director of Agency Services (Marketing Agency)

Phoenix, AZ

Full-time

Onsite

Director/Executive

$90K/yr - $115K/yr

10+ years exp

Elevation Marketing is a 25-year-old independent data-driven B2B marketing agency focused on driving marketing strategies for enterprise organizations. The Director of Agency Services will oversee agency operations, manage teams, and ensure the successful delivery of marketing services while fostering collaboration across departments.

AdvertisingMarketing

Responsibilities

Manage day-to-day operations, including workflow processes, resource allocation, and project management, to enhance productivity and efficiency

Lead, mentor and support the operations project management and Agency Services teams (Digital, Content, Creative), providing guidance, hands on interaction to foster a collaborative environment

Sets operational needs for clients in partnership with Account Management and New Business addresses issues that arise

Leads quality assurance for the agency deliverables

Owns and manages the standards for training and documentation related to all agency operations

Engages with department leads and management team to support the development of intradepartmental processes to ensure consistency in documentation and training for all agency processes

Collaborate with other departments to ensure seamless project execution and alignment with client objectives

Monitor key performance indicators (KPIs) to assess operational performance and drive continuous improvement

Leads technology solutions including AI implementation initiatives for agency services and cross-functional processes and needs

Lead operational execution based on vision for the agency and Management Team goals

Oversees the quality and end deliverables of all creative, strategic, and production work that leaves the agency

Identify potential operational risks and develop strategies to mitigate them

Develops, manages and enforces agency wide processes related to the delivery of agency services

Manages the results of the Traffic Manager, Creative Director, PR & Social Media Manager, content teams, and the Digital Team

Provides guidance and support for all production area leaders and team member

Supports the strategic process, aligning deliverables (from research to marketing plans and creative outputs) to topline client’s objectives

Aids, manages, and helps prepare proposals and pitch decks during the new business process that results in adding new clients

Review & approve major agency wide deliverables ensuring quality control

Manage expenses in a prudent yet productive way

Review and approve estimates of work created by Traffic

Oversees and handles outside freelancer and vendor pool

Monthly and yearly employee one-on-ones and reviews

Working with managers to Integrate agency services

Continue to develop and implement standardized tools and processes to foster consistency over time and across client campaigns and projects

Manages/drives teams’ utilization

Recommends and gets agency buy in on agency policies, operations, systems and processes

Help create/lead a positive and productive agency culture that drive employee retention, client satisfaction, and agency results

Qualification

Marketing agency experienceProject managementTeam managementB2B marketingAnalytical problem-solvingAttention to detailOral communicationWritten communicationMentoringSelf-starter