Apply on Employer Site

FreedomCare · 1 day ago

Care Specialist I (Las Vegas, NV / Hybrid /)

Las Vegas, NV

Full-time

Hybrid

Entry Level

$18/hr - $23/hr

1+ years exp

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry. The Care Specialist I role focuses on providing exceptional customer service while managing high-volume inbound and outbound calls related to patient care and support for caregivers.

FitnessHealth Care

H1B Sponsor Likely

Responsibilities

Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries (time-off, payroll, timekeeping, employee health) and process patient and health plan care requests

Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations

Maintain exceptional customer service for all callers, as indicated by call reviews and after call surveys

Input accurate data entry of sensitive information

Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance

Screen patients and caregivers for additional programs and benefits to enhance their lives

Maintain reliable work schedules

Display empathy, actively listening, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship

Address all questions or complaints, and provide an accurate and efficient response time of resolution; consistently meet internal service level agreements and goals in a timely manner

Follow up and engage with patients and caregivers via phone calls, SMS, and emails, in a professional manner

Serve as a key point-of-contact for enrolled caregivers such as for pay discrepancies, timesheet errors, direct deposit change, schedule change of caregivers, and more

De-escalate situations involving dissatisfied customers, offering patient assistance and support; escalate unresolved patient and caregiver issues to the appropriate teams to ensure a quick turnaround time and resolution

Adhere to a revolving monthly client service and compliance standard

Effectively input and update the case file and account data within CRMs

Manage call dashboards and reporting to assist in managing assignments

Qualification

Customer ServiceHigh-volume call centerCRMs experienceVerbal communicationWritten communicationEmpathyComputer proficiencyActive listeningTime managementAttention to detail

Required

Must be able to commute into Las Vegas, NV office 3 times a week (Mondays, Tuesdays and a third day) as this is a hybrid role

Previous experience in a Customer Service environment

At least 1 year of experience in high-volume inbound call center or contact center environment

Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint

A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience

Ability to organize, set priorities and manage time effectively

Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types

Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully

Attention to detail in reviewing records

Ability to meet and/or exceed targets/metrics

Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking

Preferred

2+ years of relevant experience in a healthcare call center or contact center environment

Healthcare/startup experience

Bilingual in Spanish, or other languages, desired

Experience in HR Service center is preferred

Benefits

Competitive compensation

Medical benefits

Retirement plans

Wellness programs

Fun company events

Ongoing learning opportunities to grow your career

Company

FreedomCare

As a leading CDPAP provider, FreedomCare helps you reclaim your right to health and happiness

Founded in 2015

New Hyde Park, New York, USA

501-1000 employees

https://freedomcareny.com

H1B Sponsorship

FreedomCare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2021 (1)