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Cape Fear Valley Health · 1 day ago

Supervisor of Patient Financial Services Training -Full Time-Days

Fayetteville, NC

Full-time

Onsite

Mid, Senior Level

4+ years exp

Cape Fear Valley Health is seeking a Training Supervisor for their Patient Financial Services Training department. The role involves providing education, analysis, and support for all facility PFS roles, developing training materials, and leading the revenue cycle training team to ensure efficient operations.

Health CareHealth DiagnosticsHospitalNon ProfitRehabilitation

Responsibilities

Maintain a solid working knowledge of revenue cycle industry standards and best practices

Monitor staff performance and provide ongoing feedback to ensure quality to meet quality standards

Create and manage curriculum and competency assessments and skill checklists for all revenue cycle functions

Provide training and support to staff on revenue cycle software and applications

Coordinates and delivers practical training to new and current employees

Develops and maintains schedules and records for ongoing employee education

Adapts teaching methods and delivery mechanisms to optimize learning outcomes

Establishes testing and evaluation procedures to measure progress and effectiveness of training

Designs and develops training materials and audiovisual aids for use by training team members

Manage Workday enrollments and content to monitor, track and report training outcomes

Identify opportunities for process improvement and provide recommendations to management

Provide support to staff in resolving any issues related to revenue cycle processes

Design and update content on the department intranet page

Collaborates with the Epic application teams for project planning and execution, curriculum development, including at-the-elbow support

Develop, implement, and maintain quality assurance standards for the revenue cycle departments

Provide input into employee performance management process

Maintains compliance with applicable policies, regulations, and procedures

Other duties as assigned

Qualification

Revenue Cycle ManagementEpic CertificationTraining Program DevelopmentMS Office SuiteProject ManagementPublic SpeakingCompliance KnowledgeLeadership SkillsCommunication Skills

Required

High school graduate or equivalent required

4 years of Revenue Cycle experience in healthcare system required

2 years of experience supporting hospital and professional billing, payment posting, credit balance, scheduling, pre-registration, and registration required

Experience delivering training, facilitating meetings, or public speaking required

Epic experience is required

Demonstrated expertise in revenue cycle operations, including patient access, billing, collections processes, claim denial management, and patient accounting systems

Strong leadership skills and experience developing and delivering training programs to new and experienced staff in revenue cycle management

Highly organized with strong project management skills; able to manage multiple priorities and deadlines across various stakeholders and departments

Excellent people skills, verbal and written communication skills

Strong knowledge of compliance needs related to HIPAA privacy rules, CMS claim submission rules, TJC, and other standard regulatory guidelines for hospital billing

Ability to identify the developmental needs of others and coaching, mentoring, or otherwise help others to improve their knowledge skills

Comfort delivering presentations to multiple levels of employees and leadership

Proficient in MS Office Suite, Including Word, Excel, PowerPoint, and MS Outlook

Regularly required to talk or hear

Frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms