MetLife · 4 days ago
Correspondence Product Owner
United States
Full-time
Remote
Mid, Senior Level
$91K/yr - $105K/yr
7+ years expMetLife is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management. The Correspondence Product Owner will be responsible for developing and refining features in collaboration with various stakeholders, prioritizing the agile team's backlog, and ensuring the delivery of valuable solutions that meet customer needs.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Work with Product Managers to understand customer needs and business objectives that inform features and stories
Ensure work focuses on those stories with a maximum value, aligned with product strategy, roadmap, and key milestones
Help define, refine, prioritize, and accept the work delivered by an Agile team to ensure the outcome meets the defined feature acceptance criteria while the team works at a sustainable pace
Answer questions from the agile team so the team’s work flows without delay
Collaborate with POs on other teams to help the ART achieve its shared objectives
Make decisions to solve product related problems, trade-off discussions, to stay on track to committed outcomes. (Acceptance, prioritizing, making trade-offs, etc
Support Production Support for escalated customer issues, timely communication of outcomes to the customer
Managing Client Specific email boxes, responding to process/timing inquiries, customer questions, and escalation questions for internal partners within 24 hours
Completing business check out of custom letters/CSV files/email updates after each release
Setting up new customers in Catalyst Admin, updating existing changes to email notifications to allow instant changes as requested by the customer
Managing defects and ambiguities identified before and after testing, ensuring alignment of ambiguities/defects for future releases, and continued communication on status of release with stakeholders
Suppression of history and takeover notifications, ensuring customers are not notified of perfection of takeover claims
Writing Change Requirement Documents as required and supporting CRD work during peak times to ensure delivery times
Mockup the Change Request Document with new verbiage and identify coding needed to support the customer change
Qualification
Required
7+ years of experience in Disability and Absence Insurance
Advanced experience with Powerpoint and Excel
Exhibit strong collaboration and ability to engage with all levels of leadership across the organization
Ability to lead, motivate and support initiative team(s)
Identify risks to project success and recommend course of action to prevent risk from negatively impacting agreed upon work and dates for delivery
Experience with an agile methodology
Associates or more advanced degree required
Preferred
Knowledge of current MetLife business processes, systems and operational areas
Knowledge of MetLife business structure, products, and end to end processes and outputs
Exposure to SAFE Agilist
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
Retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
Accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
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