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County of Monterey · 2 weeks ago

Eligibility Technician I

Sacramento, CA

Full-time

Onsite

Entry Level

1+ years exp

County of Monterey is seeking an Eligibility Technician I to determine the eligibility of applicants and recipients for public assistance programs. The role involves conducting interviews, analyzing financial information, and maintaining accurate case records while working under supervision.

CommunitiesGovernmentPublic RelationsService Industry

Comp. & Benefits

No H1B

Responsibilities

Performs interactive interviews to elicit eligibility information, obtain and/or verify financial, employment, tax and personal demographic information and determine eligibility for public assistance programs and services

Analyzes financial and eligibility information to determine initial or continuing eligibility for multiple aid programs

Explains regulations, rules and policies to clients and apprises them of their rights, responsibilities and eligibility for participation in various public assistance programs and services

Ensures accuracy and completion of application and declaration forms

Resolves discrepancies by securing documentation, medical records and confirmation from other agencies

Enters and retrieves numerical and narrative data and issues benefits from an automated computer system

Determines the level of benefits to which the client is entitled by making complex computations and/or computer entries and then analyzing the results

Reviews and interprets information provided on a variety of forms both by the client and third parties to assist with eligibility determination

Evaluates clients for and answers questions on Advanced Payment Tax Credits (APTC) related to health care reform

Explains a variety of plan options, costs and individual plan features through Covered California

Monitors on-going eligibility by obtaining periodic updated information of eligibility factors and takes appropriate actions on changes

Determines need for additional services and makes referrals as needed for employment and other services to outside agencies to assist clients toward self-sufficiency and directs clients accordingly

Organizes and prioritizes caseload so that necessary case records and documents are processed and updated within specific time limits established by regulation and local policy

Enters and maintains case records, including written narratives, forms and computer documents in a clear and readable format

Troubleshoots task and/or case issues to determine appropriate resolution of problems, involving Help Desk as needed

Communicates both orally and in writing with clients and others related to the initial and ongoing eligibility determination while maintaining confidentiality

Responds to questions and complaints of clients in person, by telephone, mail and/or email communication

Provides pertinent forms and pamphlets to clients as required

Identifies suspected fraud and makes referrals for investigation

Makes referrals to social service workers as needed

Participates in special projects, studies, work assignments and committees

Prepares correspondence and reports

Performs related duties as assigned

Qualification

Eligibility determinationPublic assistance programsData analysisComputer proficiencyBilingual (Spanish)Customer serviceCommunication skillsProblem-solvingTeam collaboration

Required

One year full-time experience in an Eligibility Specialist Trainee classification in an Interagency Merit System (IMS) county

One (1) year of full-time experience determining eligibility for health programs, loans, financial assistance, unemployment, or other benefits and two (2) years of clerical work involving public contact

Two (2) years of full-time experience determining eligibility for health programs, loans, financial assistance, unemployment, or other benefits

Four (4) years of full-time clerical work involving public contact, interviewing, math computations, completion of forms or eliciting information from the public

Graduation from an accredited four-year college or university

Ability to speak, read, and write Spanish in addition to English would be an asset in this position

A valid driver's license is required at the time of appointment

Employees may also be required to drive their own car and provide proof of car insurance

This position will require pre-employment drug testing, a physical examination, and fingerprinting for a background investigation

General qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class

Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment

Preferred

Bilingual position candidates must receive a qualifying proficiency score on the Eligibility Specialist bilingual certification examination(s) administered by MSS

Company

County of Monterey

Monterey County's Mission The Mission of Monterey County is to Excel at providing Quality Services for the benefit of all Monterey County residents while developing, maintaining, and enhancing the resources of the area.

Founded in 1850

Salinas, California, USA

1001-5000 employees