AECOM · 2 weeks ago
AECOM Traffic Management Center Operator Trainee
Columbia, SC
Full-time
Onsite
New Grad
$20/hr - $20/hrAECOM is a global infrastructure leader committed to delivering a better world. The Traffic Management Center Operator Trainee will monitor and manage traffic-related incidents, dispatch assistance, and communicate with various agencies to ensure safety and mobility on South Carolina's roadways.
Civil EngineeringConstructionConsultingEnergyGovernmentInformation Technology
No H1B
Responsibilities
Dispatch and coordinate SHEP patrollers, who provide roadside assistance for stranded motorists and response to roadway incidents and disruptions
Monitor field surveillance camera video and other information sources for the detection and verification of events that impact traffic flow and safety
Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity
Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras and dynamic message signs
Participate in technical and customer service training and certification activity as required by the program
Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program
Log information about agency communication, first responder activity, and roadway checks
Perform communication tasks consistent with the program’s high level of customer service expectations and training
Dispatch and communicate with SHEP patrollers and SCDPS, using program-directed radio and/or phone communication protocols
Answer phone calls and provide information or assistance to motorists, SCDOT personnel, or other agencies on traffic and road conditions, transfer calls to designated personnel as appropriate
Communicate via radio and/or phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required
Communicate via radio and/or phone with SCDOT personnel to provide clear and accurate information regarding incidents, traffic, road, maintenance and construction activity, and related weather conditions
Perform written documentation of activity and communication in a clear, concise, and complete manner
Qualification
Required
High School Diploma or GED
Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies
Ability to operate software platforms and web-based applications
Must pass a state and federal criminal history/security background check
Must pass a pre-employment drug screen
Ability to successfully pass post-employment 6-week SCDOT TMC training and performance program which is a condition of continued employment
Preferred
Previous experience working in a call center, customer service, 911 Operator or dispatching environment
Demonstrated ability to meet a high level of customer service expectations
Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment
Previous experience working in a position which includes heavy telephone, radio, and computer/technology usage
Effective oral and written communications skills for in-person, radio, and phone conversations
Ability to interpret and understand geographic information portrayed on a map and map-based applications
Knowledge of interstates and state routes throughout South Carolina with geographic familiarity of the freeway system and arterial roads
Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications
Efficient and accurate data entry skills
Ability to solve problems and prioritize tasks, and be organized, responsible and timely
Ability to work independently and in a team environment
Benefits
Medical
Dental
Vision
Life
AD&D
Disability benefits
Paid time off
Leaves of absences
Voluntary benefits
Perks
Flexible work options
Well-being resources
Employee assistance program
Business travel insurance
Service recognition awards
Retirement savings plan
Employee stock purchase plan
Company
AECOM
AECOM is a global provider of professional technical and management support services to a broad range of markets.
Founded in 1990
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.2BKey Investors
Australian Renewable Energy Agency
2025-07-15Post Ipo Debt· $1.2B
2012-12-31Grant· $0.01M
2007-05-11IPO
Leadership Team
W. Troy Rudd
CEO
Sandra Broughton
Corporate Vice President - Global Head of Travel
Recent News
2026-01-06
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