Apply on Employer Site

The Wendy's Company · 2 weeks ago

Analyst - Customer Care Data & Insights

Dublin, OH

Full-time

Onsite

Mid Level

$26.92/hr - $45.67/hr

3+ years exp

The Wendy's Company is a renowned fast-food chain known for its unique square-shaped burgers. They are seeking a Customer Care Data & Insights Analyst responsible for analyzing data, creating dashboards, and providing actionable insights to support business decisions within the Customer Care team.

Food and BeverageRestaurantsSnack Food

H1B Sponsor Likely

Responsibilities

Monitor and analyze Customer Care data and trends, escalating key insights or anomalies to Customer Care leadership and relevant stakeholders

Build and maintain dashboards, scorecards, and business review materials that provide clarity into brand performance and customer sentiment

Create and manage ad hoc reports to support leadership and cross-functional needs, utilizing data visualization tools to design clear, impactful internal reporting

Ensure data integrity within the CRM platform by maintaining categorization accuracy, product list updates, and identifying duplicate concerns

Partner with IT and data teams to establish and maintain data integrations between platforms

Propose and implement improvements to existing reporting structures and visualization approaches

Qualification

Data analysisData visualizationCRM platformsAttention to detailWritten communication

Required

Bachelors Degree or equivalent experience; B.A. in Business, Communications, Technology, Data Analytics, Computer Science, or related field is preferred

3+ years of experience in data analysis, reporting, or business intelligence roles

Proficiency in data visualization platforms such as PowerBI or similar, and experience working with CRM platforms

Strong attention to detail with proven ability to maintain data integrity or accuracy

Excellent written communication skills to present data clearly to both technical and non-technical audiences

Benefits

Parental leave

Free EAP sessions

Company 401k match

Company

The Wendy's Company

Glassdoor3.4

The Wendy's Company serves up hamburgers around the world made with fresh, never frozen beef.

Founded in 1969

Dublin, Ohio, USA

10001+ employees

http://www.wendys.com

H1B Sponsorship

The Wendy's Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (1)