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CyberCX · 1 day ago

SOC Manager for CyberCX US SOC

Virginia, United States

Full-time

Onsite

Senior Level

5+ years exp

CyberCX is the leading provider of professional cyber security and cloud services across the United States. The SOC Manager will lead the Managed Security Services operations team in the US region, providing technical guidance, overseeing customer engagements, and ensuring high quality monitoring and alerting services are delivered to clients.

Cloud ComputingCyber SecurityNetwork Security

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Ensure high quality monitoring, triage and alerting services are delivered to our clients

Provide high-level operational support to MSS operations and projects

Manage competing priorities by directing effort through SOC team members

Ensure that customer service levels are met in line with agreed SLA’s

Track performance of the MSS SOC team and drive quality assurance monitoring, innovation and improvement

Lead, coach and build high performing teams through inspirational people leadership, and continually work with individuals in their development with goal setting and progression planning

Create a culture of empowerment, collaboration, and accountability through consistent employee engagement

Maintain and ensure the quality and competitiveness of the SOC capability by observing and reviewing industry trends, encouraging innovation, and driving strategic initiatives

Act as the incident response coordinator when required

Support business development activities by building genuine long-term partnerships, relationships, and networks, externally

Actively build cross-Practice and cross-Function collaboration with key leaders across CyberCX and continuously look for ways to add value. Facilitate communication, partnerships and cross-pollination across the business to allow teams to better engage and service customers

Qualification

Microsoft SentinelMicrosoft DefenderIncident ResponseSplunkCrowdstrikePalo AltoTenableCISSPCISMProject ManagementStakeholder EngagementAnalytical SkillsTeam LeadershipProblem-SolvingCommunication Skills

Required

Must have minimum 4 years' experience with complex Sentinel & Defender environments

Please only apply if you are a US Citizen, Green Card holders are not eligible for Security Clearance

Preferred

Experience with Splunk, Crowdstrike, Palo, Tenable is also high desirable

Tertiary qualification in information technology or similar field or equivalent industry experience

Industry recognized qualifications (e.g. CISSP, CISM, SABSA) preferred

Certifications in business management, commerce, project management and other professional skills or financial disciplines preferred

Experience in the management or leadership of operational security capabilities

5+ years' experience in IT security operations

2+ years' experience in project management or governance functions

3+ years of experience leading high performing and cohesive teams

Experience in incident response, security governance, security operations, understanding IT security tools

Experience with engaging and providing security advice to stakeholders in complex environments, managing project schedules, resourcing and delivery

Exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams

The ability to build a shared understanding of, and commitment to, CyberCX's purpose, values and agreed processes and practice

Strong analytical and problem-solving skills, and the ability to build sustainable, scalable solutions and processes to meet complex operational problems

Skilled in responding to setbacks in an agile and resilient manner

Effectively encourages healthy debate and being able to skillfully manage interpersonal conflict

Attentive to detail and highly planful when managing team, workload and thinking ahead for the team in the region