N.E.R. Diamond · 1 day ago
B2B Customer Service Specialist
New York, NY
Full-time
Onsite
Senior Level
5+ years expN.E.R. Diamond specializes in crafting and curating high-quality natural and GIA-certified diamonds, showcasing exceptional brilliance and craftsmanship. They are seeking an experienced B2B Customer Service & Sales Specialist to support and grow relationships with independent jewelry retailers across the United States.
Luxury Goods & Jewelry
Hiring Manager
Andy Natanov
Responsibilities
Build, manage, and maintain strong long-term relationships with decision-makers at jewelry stores nationwide
Proactively generate new business through high-volume outbound outreach to both prospective and existing jewelry clients
Work closely with independent retailers to understand their diamond and inventory needs, recommending tailored solutions to support their business goals
Accurately track, document, and manage all sales and client activity within the company’s CRM system
Stay informed on diamond product knowledge, market trends, and customer buying behavior to better advise clients
Partner with internal teams to ensure client needs are met and service standards are consistently upheld
Qualification
Required
5+ years of hands-on B2B experience within the wholesale jewelry and/or diamond industry (required)
Strong communication and relationship-building skills with a customer-first mindset
Sales-driven and comfortable working toward performance-based goals
Highly organized, detail-oriented, and able to thrive in a fast-paced, office-based environment
Company
N.E.R. Diamond
We specialize in crafting and curating exceptional natural and GIA-certified diamonds that reflect the finest standards of quality, brilliance, and craftsmanship.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase