Optum ยท 1 month ago
Healthcare Service Representative I - Patient Access Center - Kelsey Seybold Clinic: Pearland
Pearland, TX
Full-time
Hybrid
Entry Level
$16/hr - $24.23/hr
1+ years expOptum, part of the Kelsey-Seybold Clinic, is one of the nation's leading health care organizations. The Healthcare Services Representative will be responsible for scheduling and confirming patient appointments, providing customer service, and resolving patient inquiries efficiently.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Scheduling appointments in a prompt and courteous manner utilizing a PC
Confirming appointments and handling cancellations in a timely, efficient and courteous manner
Problem solving for patients utilizing identified resources
Providing comprehensive service to facilitate a resolution for any caller request
Acquiring and maintaining computer skills to effectively utilize applicable software
Qualification
Required
High School diploma or GED from an accredited program
1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
Proven excellent customer service and telephone etiquette skills
Proven critical thinking skills
Proven ability to fluently speak, write and understand the English language
Preferred
2+ years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel
Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase