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Amherst College · 4 weeks ago

Casual Facilities Service Center Assistant

Amherst, MA

Part-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

Amherst College is a highly selective liberal arts institution committed to diversity and enriching educational experiences. They are seeking a Casual Facilities Service Center Assistant to provide customer service and support for maintenance-related service requests on campus.

Responsibilities

Provides front-line customer interaction and support

Greets visitors, answers questions, and provides supplies upon request

Receives work requests through email, telephone calls, walk-ins, and directly through the CMMS (TMA), and enters or accepts these requests into the CMMS

Discerns the urgency of a request, as well as obtains the exact information needed to inform technicians so they can adequately complete work orders

Dispatch technicians via radio for urgent requests during regular business hours

Creates reports upon request from the CMMS to track work orders

Coordinates communication and corresponds with customers and Facilities staff for work requests, project notifications, and accessibility notifications

Initiates and follows up on service requests with outside vendors and contractors

Maintains files and provides other clerical duties, including support to the Service Center Supervisor, Trade Shop Supervisors, and Technicians

Collects and secures confidential information to submit CORI checks for contractors/vendors

Qualification

Customer serviceData managementMicrosoft OfficeGoogle G SuiteCMMS familiarityMobile device troubleshootingMath skillsInterpersonal skillsOrganizational skillsTime-management skillsVerbal communicationWritten communicationAttention to detail

Required

High School Diploma or equivalent

Excellent customer service, interpersonal, organizational, and time-management skills

Demonstrated verbal and written communication skills, including the ability to follow written and verbal instructions

Moderate math skills, including adding and subtracting

Attention to detail

Working knowledge of equipment such as multi-line telephones, copiers, scanners, and facsimile machines

Working knowledge and experience with both Microsoft Office and Google G Suite

Familiarity with mobile devices such as smartphones and tablets

Required reference and background checks

Preferred

Associate's Degree plus experience or specialized training with Microsoft Office, Google G Suite, Workday, and Computerized Maintenance Management Systems (CMMS)

Customer service training

Data entry and typing training/experience

Familiarity with CMMS systems (TMA)

Experience with Workday