NewYork-Presbyterian Hospital · 1 day ago
Clinical Content Training Associate - Midtown
NYP/Weill Cornell Medical Center
Full-time
Onsite
Entry, Mid Level
$76K/yr - $80K/yr
2+ years expNewYork-Presbyterian Hospital is a leading healthcare provider committed to improving patient access to care. The Clinical Content Training Associate will support practice managers in collecting scheduling preferences and design scheduling pathways to enhance patient navigation in contact centers.
Health CareHospitalMedical
Responsibilities
Deliver relevant training and support to practice managers to ensure appropriate collection of provider-driven scheduling preferences that enable the Access to Care Program
Design guided scheduling pathways by facilitating meetings and workflow demonstrations with clinical champions, practice administrators, contact center leaders, and more
Work with Training & QA, Deployment, and practice managers to ensure all parties are well versed on the clinical content integration points that will enable appropriate patient navigation in the enterprise contact centers
Qualification
Required
Bachelor's degree or equivalent work experience
2+ years of experience in outpatient clinical practice
1+ years of experience in clinical operations role
Quality Assurance experience
Experience leading in a hyper growth, fast paced work environment
Administrative experience (e.g., basic understanding of stakeholder engagement and project management, timelines, and training)
Preferred
Experience in a shared service and/or Contact Center environment
Project Management skills and experience in workflow design
Strong verbal and written communication skills
1+ years of experience in clinical operations role
Benefits
Comprehensive and competitive benefits that support you and your family in every aspect of life
Company
NewYork-Presbyterian Hospital
At NewYork-Presbyterian, we put patients first.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michael Isler
Executive Protection Specialist For the CEO/President of NYP
Megan McCarthy
Co-Founder of NYP Global Rehabilitation
Recent News
2025-10-23
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