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The College Board · 1 day ago

Director, Operations Instructional Design

United States

Full-time

Remote

Lead/Staff, Director/Executive

$80K/yr - $135K/yr

5+ years exp

The College Board is a nonprofit organization focused on expanding educational opportunities. They are seeking a Director of Operations Instructional Design to lead the design and development of digital learning experiences for their Operations team, ensuring high-quality support for customers throughout their journey.

Education Management

Responsibilities

Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules

Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender

Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal Operations staff who support the delivery of College Board products and assessments

Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners

Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts

Establish the Learning Experience Design COE to define standards, templates, and processes for learning design excellence

Partner with business leaders to ensure learning programs are measurable and linked to performance outcomes and customer experience improvements

Anticipates future learning needs by staying current with design trends and research. Balances prioritization and delivery of new strategies and approaches with current business needs

Leverage AI technologies to develop learning solutions that deliver high business value to materially transform Ops learning experiences

Make necessary adjustments and add required elements (like closed-captioning) to ensure all artifacts are ADA compliant when required

Ensure final artifacts are compatible with organization’s LMS and broader knowledge management infrastructure

Deliver strategies that connect learning programs to business results using data and evaluation models to prove the impact and value of learning initiatives

Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement

Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for iteratively refining learning solutions

Maintain governance processes for content updates in collaboration with SMEs and overall Knowledge and Learning Operations team

Qualification

Digital learning expertiseInstructional designArticulate Storyline 360Adobe CaptivateSCORM CloudJavaScript extensionsXAPICmi5Learning Management SystemsCuriosity for emerging technologiesCommunication skillsProblem-solving skillsCollaboration skills

Required

Expertise in digital learning with 5+ years designing and creating digital training programs

Outstanding knowledge of emerging trends and best practice in digital learning

Expertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions

Proven capabilities to develop complex learning materials, including simulations, JavaScript extensions, and multimedia

Expertise in instructional technologies

Operational experience with LMS technologies and capability to maintain expertise with emerging technologies and standards, xAPI, and cmi5

Adept problem-solving skills, including using data to inform decisions and actions

Excellent verbal and written communication skills

Proven ability to build relationships and influence others to action

A passion for supporting educational and career opportunities for millions of students

Excellent PowerPoint, Word, and Excel skills

The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business

Authorization to work in the United States

A passion for expanding educational and career opportunities and mission-driven work

Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively

Clear and concise communication skills, written and verbal

A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input

A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking

A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

Authorization to work in the United States

Preferred

Experience providing digital learning to K-12 educators

Benefits

Comprehensive package designed to help you thrive

Company

The College Board

Glassdoor3.7

College Board is a not-for-profit organization that clears a path for all students to own their future through the Advanced Placement Program, the SAT, Official SAT Practice on Khan Academy, BigFuture, and more.

Founded in 1900

New York, NY, US

1001-5000 employees