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Capital Caring Health · 1 day ago

Account Development Liaison

Alexandria, VA

Full-time

Onsite

Entry, Mid Level

$73K/yr - $109K/yr

2+ years exp

Chapters Health System is dedicated to providing outstanding patient care and customer service in the community. The Account Development Liaison is responsible for increasing referrals and enhancing relationships with referral sources through education, marketing, and customer service efforts.

AdviceHealth CareHospital

Responsibilities

Cultivates, expands, and maintains quality professional relationships with new and existing referral sources such as hospitals, physicians, skilled nursing facilities, assisted living facilities, home health and companion care agencies, and other referral sources

Provides a consistent professional presence in the healthcare community with all identified referral sources within assigned territory; includes participation in appropriate clinical groups and interaction with referral sources during business hours, as well as weekends, evenings and holidays in order to meet required admission goals. Activities resulting in 90% customer facing time/travel and less than 10% administrative duties

Responsible for ongoing territory management ensuring that assigned accounts reflect up-to-date, accurate profile information. Completes all sales call documentation in the CRM timely and with accuracy

Responsible for the development of data driven, comprehensive quarterly sales plans that focus on strategies that result in admission and program growth

Demonstrates creativity, innovation, and desire to create continued growth in assigned territory and accounts

Develops and maintains a structured call rotation with all assigned accounts, preventing accounts from becoming neglected. Consistently averages greater than 50 sales calls per week

Develops new referral sources and businesses within assigned territory

Provides ongoing education and data updates to referral sources routinely. These include patient updates, referral/admission outcomes, educational material, and statistical analysis. Is a professional representative for the Organization and performs as an active, motivated, productive, professional and positive member of the sales team

Represents Chapters professionally during all work-related activities, ensuring that activities are aligned with the program initiatives and goals, as determined by the program business development leader

Provides consistent, frequent communication with referral sources including, but not limited to, organizational quality, outcomes, competencies, and clinical criteria and differentiators

Performs at a high level as the account manager, providing exceptional customer service for all account related needs. Facilitates communication and resolution between the customer and team members

Communicates effectively with the Director of Business Development on identified customer concerns

Independently monitors trends related to account growth and loss and the development of new business. Quickly adjusts to self-correct where the need is identified, resulting in year-over-year growth for the territory

Constantly strives to improve the image of the Organization in the healthcare community

Meets or exceeds assigned goals/productivity expectations and finds increasingly efficient ways to manage the territory and customer needs. Completes work and documentation with accuracy and within assigned deadlines

Performs other duties as assigned

Qualification

Medical sales experienceHealthcare backgroundCRM proficiencyMicrosoft Office proficiencyBilingual in SpanishProfessional presenceCommunication skillsTime managementSelf-motivated

Required

Bachelor's degree in related field preferred or an equivalent combination of education and experience

Minimum of two (2) years of professional medical sales experience preferred (other sales experience may be considered); background in healthcare considered

Ability to promote all service lines with potential referral sources in competitive areas

Technically proficient with Outlook, Word, Excel, Power Point and other job-related software

Professional presence with excellent communication skills (written and verbal), including public speaking

Mobile Driver - Valid driver's license and automobile insurance per Company policy

Must be willing and able to travel throughout the designated service area

Able to manage time and contacts effectively to achieve desired outcomes

Ability to analyze, evaluate, plan, and execute both existing and potential sales activities and strategies that result in referral generation and the achievement of goals

Ability to work unsupervised, exercise a high degree of discretion and independent judgment while demonstrating the ability to make decisions which benefit the territory, Organization, and the management of the assigned individual budget

Self-motivated and resourceful