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Cobb County Government · 1 month ago

Departmental Application Support Analyst II

Marietta, GA

Full-time

Onsite

Mid Level

3+ years exp

Cobb County Government is responsible for maintaining and supporting the Department of Transportation's operation management system, which includes the use of Geographic Information Systems (GIS). The Departmental Application Support Analyst II will provide user support, troubleshoot application issues, conduct training, and assist with application upgrades, ensuring efficient operations and compliance with policies.

CommunitiesGovernmentPublic SafetyService IndustryVeterinary

No H1B

Responsibilities

Provides department specific complex application user support to assigned applications: identifies and resolves problems to restore service to user in a timely and efficient manner; works with central IS to design new or modify existing configurations to meet users' needs; and ensures that computer equipment and operations are in compliance with applicable policies, procedures, and rules

Troubleshoots end-user problems: responds to initial on-site requests for assistance and resolves problems; escalates problem to vendors or other personnel as appropriate; ensures continual operations of customers' software applications; and utilizes diagnostic tools and other resources as appropriate

Conducts training programs for users of assigned application: writes and/or revises user training manuals and lesson plans; selects training times/locations based on users' needs; answers questions and provides information during and after training; and conducts one-on-one training sessions as needed

Assists with application upgrade projects: directs vendor on project implementation; configures system components; coordinates and conducts testing; coordinates and train end users and management regarding upgrade; tracks and monitors issues with upgrades; and collaborates with County staff and vendors regarding resolutions

Supports applications with multiple web, application, and database servers; experience in SQL, SQL development, database reporting tools, and developing database queries; knowledge of source control concepts and change management procedures

Configures department specific systems and software; modifies and maintains software using a variety of programming languages

Maintains an awareness of new applications, technologies, technical methods, trends, and advances in the profession: reviews professional publications, technical manuals, and websites to increase knowledge of technical and business operations; and attends conferences, workshops, and training sessions as appropriate

Performs other related duties as assigned

Qualification

Geographic Information Systems (GIS)SQL developmentProject managementApplication supportTechnical documentationTroubleshootingUser trainingSoftware configurationDatabase reporting toolsProgramming languagesChange management

Required

Bachelor's degree in Computer Science, Management Information Systems, Computer Technology or related field required

Three years of experience in applications analysis, development, configuration, and support

Experience with troubleshooting principles, methodologies, and issue resolution techniques

Experience in developing training and technical documentation for end users

Project management experience

Additional years of experience in programming and application support functions may substitute for a portion of the required education

Ability to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position

Ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds)

Ability to communicate orally