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Federal Reserve Bank of Cleveland · 1 day ago

LEU Technician or Senior Technician

Cleveland, OH

Full-time

Onsite

New Grad, Entry, Mid, Senior Level

0+ years exp

The Federal Reserve Bank of Cleveland is committed to fostering the stability and integrity of the nation's financial systems. They are seeking LEU Technicians to support Federal Law Enforcement Officers in protecting bank assets and personnel, performing various operational and administrative tasks related to security and safety. The role involves monitoring systems, processing service requests, and ensuring compliance with departmental policies.

BankingFinancial Services

Comp. & Benefits

Responsibilities

Receives and processes request for service via telephone and e-mails; receives and records radio transmissions from field officers; monitors Fire Life Safety System, VSS, ePASS, and RaVEN; operates X-Ray machines and entry posts; runs NCIC checks as needed

Protects and provides basic emergency medical/rescue services to all staff, tenants, customers, and visitors while on the premises as required by the District and Department policies and procedures. Dispatches field officers to assignments

Processes access badge changes; fingerprints new employees and contractors for background checks; maintains department record storage and filing systems and performs other associated administrative tasks. Performs duties in support of screening personnel and creating access badges for new hires in the ID room

Accepts and reviews LEU records, managing items consistent with System Record Retention Manual. Assists LEU compliance section with all records required by Audit

Demonstrates behaviors supporting a working environment conducive to positive morale, inclusion, quality, innovation and teamwork

Performs other duties as assigned or requested

Adheres to the Bank's attendance policies through regular and prompt attendance

Qualification

LEU Standard Operating ProceduresCustomer service skillsMicrosoft Office toolsProblem solving skillsPublic speaking skillsRelationship managementTeamwork skillsVerbal communicationWritten communication

Required

High School Diploma/GED and no prior years of related work experience for LEU Technician

High School Diploma/GED and 5 years of related work experience for LEU Technician Senior

Required to pass the Technician Field Training and Evaluation Program

Ability to perform independent research

Working knowledge of Microsoft office tools

Knowledge of regulations, procedures and practices of a specific discipline: LEU Standard Operating Procedures and General Orders

Strong demonstrated customer service skills and strong listening skills

Problem solving and analytical skills

Public speaking skills

Relationship management and teamwork/collaboration skills

Strong verbal and written communication skills

Valid Driver's License Required

Candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment