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Cincinnati Metro · 1 day ago

Learning Program Manager

Cincinnati, OH

Full-time

Onsite

Mid Level

3+ years exp

Cincinnati Metro is seeking a Learning Program Manager to play a key role on their Learning team by designing, delivering, and continuously improving learning programs that support employee growth and organizational success. The role involves partnering with leaders to develop functional learning paths and training content, as well as managing the Learning Management System and assessing training effectiveness.

GovernmentPublic TransportationTransportation

Responsibilities

Work closely with Directors and Sr. Managers (as SMEs) to develop Metro’s Functional Learning Paths (FLP) program, intended to provide a clear learning plan for newcomers to the function or department, including classroom, online, and on-the-job training. Work to update and improve the program on an ongoing basis

Manage and facilitate training for new managers of people on foundational topics like performance management, delegation, giving and receiving feedback, discipline, and recognition

Conduct assessments to identify knowledge gaps across the organization and create new learning programs on based on the needs of the business (particularly for the administrative population). Training may consist of presentations, manuals, quick reference guides, e-Learnings, videos, tutorials, and in-person classes

Serve as the primary administer and functional owner of Metro’s current Learning Management Systems (LMS) including system configuration. Create course components, modify course configurations, track training records, and create insightful reports

Organize, build, and manage training content on a variety of topics align with company goals and brand standards. Training content may consist of word documents, PowerPoint presentations, training manuals, quick reference guides, e-Learnings, training videos, tutorials, and in-person class materials

Provide ongoing technical and administrative support for the LMS and training department

Plan and create curriculum and training content using instructional design models like the ADDIE model

Manage multiple projects from start to finish, including setting timelines and working within budgets

Analyze data to evaluate the effectiveness of training content and programs (e.g. completion rates, learner feedback, manager adoption). Make recommendations for improvement based on KPIs and provide ongoing support

Act as a resource to learners and employees across the organization related to programs, projects, systems, and processes

Research, identify, and implement emerging trends in training, education, and learning technology

Follow the Metro procurement process to identify and contract with new and existing training vendors

Provide administrative and organizational support for company events and programs such as communicating with external vendors, managing expenses and expense reports, scheduling training, and booking classrooms

Ability to work in compliance with Metro's safety and security policies

Provide a positive work environment that does not discriminate in hiring, promotion or employee/supervisor relations based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran

Responsible for other duties as assigned

Qualification

Instructional DesignLearning Management SystemsProject ManagementDigital Learning TechnologiesAdult Learning PrinciplesData AnalysisEmployee DevelopmentProfessional IntegrityMulti-taskingGraphic Design PrinciplesMicrosoft 365Adobe Creative SuiteCommunication SkillsCustomer FocusLeadershipAttention to Detail

Required

Bachelor's Degree (four-year college or university) required, preferably in education, instructional design, HR, IO psychology, or organization development

Three to five years related experience

Knowledge and experience with learning or talent measurement/analytics methodologies

Knowledge and experience with graphic design principles and practices

Working knowledge of Microsoft 365, HR Systems, Learning Management Systems, e-learning Authoring Software, Adobe Creative Suite, web-based applications, internet and email

Excellent verbal, writing and non-verbal skills

Excellent problem-solving skills and a desire to exceed expectations

Competent in assessing employee skills: coaches, delegates, and supports employee development

Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving

Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources

Able to multi-task, plan and measure results, analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills

Preferred

Master's Degree in related field

Knowledge of transit and unionized workplaces

Company

Cincinnati Metro

The Southwest Ohio Regional Transit Authority (SORTA) is a tax-supported, independent political subdivision of the State of Ohio and is a government entity.

Founded in 1973

Cincinnati, Ohio, USA

501-1000 employees