Federal Reserve Bank of Cleveland · 1 day ago
Implementation Specialist
Cleveland, OH
Full-time
Onsite
Mid Level
$80K/yr - $109K/yr
3+ years expThe Federal Reserve Bank of Cleveland is dedicated to fostering the stability and efficiency of the nation's financial systems. The Implementation Specialist role involves providing product expertise and partnering with federal agencies to ensure their business needs align with system functionality, while also managing relationships during the onboarding process.
BankingFinancial Services
No H1B
U.S. Citizen Only
Responsibilities
Consults with agency to formulate a right-fit service recommendation based on agency business needs and capabilities. recommendation
Assists agencies in reviewing business and product needs, communicates key insights and documents requirements for migrating to a more cost-efficient product solution
Reviews systems requirements documentation and consults with agencies to ensure technical needs and objectives can be met with available system functionality
Provides business and product guidance, education, and training throughout onboarding and production operational readiness process
Coordinates troubleshooting of issues experienced by the agencies during testing
Communication with parties within and outside their function to assist in collection and validation of information related to projects and/or Treasury Initiatives
Strategic execution of agency outreach initiatives on behalf of Treasury
Performs other duties as assigned or requested
Qualification
Required
Candidates must be a U.S. citizen
Bachelor's degree and 3 years of related work experience OR
Two years of college and 5 years of related work experience OR
High school diploma/GED and 7 years of related work experience
Treasury Services products to communicate effectively with agencies
US payments system, including ACH, checks, plastic cards and emerging digital payments
Problem-solving
Analytical
Ability to process and move customers through implementation processes
Performing validation and pre-defined tasks using complex workflows
Work/task planning abilities to set expectations and track workflow to identify gaps and risks
Ability to alternate between a variety of tasks and projects with varied timelines
Assisting with trouble-shooting user questions
Working collaboratively and successfully in a team environment toward common goals
Ability to continuously build and refresh technical expertise with the Treasury Services products to communicate effectively with agencies
Ability to build knowledge of business area
Following vaguely defined procedures w/ limited oversight
Consistently makes decisions within reason that affect the work group or department
Building and maintaining professional relationships with stakeholders
Ability to influence positive customer experience
Communication (verbal and written) to lead conference calls and participate in webinars with Treasury and Agencies
Company
Federal Reserve Bank of Cleveland
The Federal Reserve Bank of Cleveland was established in 1914 as a part of the Federal Reserve System
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Robyn B.
Senior Vice President and Chief Operating Officer Treasury Services
Ken Isaacson
Chief Product Officer and Payments Strategist, SVP
Recent News
2025-12-21
Morningstar.com
2025-12-16
2025-11-20
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